What are the responsibilities and job description for the Customer Service Representative position at Kirby Offshore Marine Operating LLC?
Overview
Facilitate the communication of information between Vessel Operations Management, the Captain / Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.
Responsibilities
- Answer incoming phone calls.
- Attend daily meetings as required.
- Review traffic for status, accuracy, and report any potential problems to the appropriate department.
- Assign primary vessel group as required.
- Confirm trip requirements are met.
- Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
- Assist in the facilitating any action plans developed to address a problem.
- Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
- Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
- Coordinate and hire shore tankering services, as directed by the Captain / Pilot or Scheduler, through approved outside vendors (as required).
- Schedule barges as directed.
- Send vessel orders as directed.
- Coordinate fleet departures / arrivals.
- Calculate and update ETAs on barges in Oasis.
- Call dock representatives to solicit status for barges prior to arriving port.
- Tender barges upon arrival in port as required.
- Document all pertinent trip information and complete reports and written turnover plans for shift relief.
- Coordinate trip requirements including but not limited to
- Notify the Coast Guard and / or the Dept. of Homeland Security of hazardous cargo, etc.
- Communicate delays to Sales and customers.
- Monitor heating orders.
- Ensure appropriate traffic is correctly entered into Oasis.
- Act as ship agent (cleaning, fueling) when required.
- Assess all criteria to determine shore tankermen service.
- Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
- All other duties as assigned.
Qualifications
Education / Experience :
High school diploma or formal training required; college degree preferred.
Prefer minimum 1 year logistics or maritime experience.
