Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Service Manager Benefits
- Comprehensive benefits package (including medical / dental / vision)
- 401K Plans with Company Match
- Generous PTO Package / Paid Holidays
- Short / Long Term Disability
- Growth Opportunities
- Continued Education
- Paid Training
- Family Owned and Operated
- Health and Wellness
Service Manager Position Purpose
Responsible for the Service Department's morale, safety, efficiency, and profitability while overseeing all branch service personnel, advising, and recommending changes or improvements.
Service Manager Essential Functions
Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One GoalDevelops and achieves annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment salesOversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including annual and quarterly performance reviews, training, safety, and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues, and concernsEnsures that proper communication channels, records, reports, and procedures are established and followedControls time spent on repairs to ensure maximum efficiency and productivityEnsures that necessary shop tools and equipment are available and maintained in good orderOrganizes and recommends training programs and meetings for staff, either as a company function or in conjunction with manufacturers' service representativesPerforms weekly evaluations on the performance of the service department against planned goals and objectives and adjusts accordingly, including WIP, Rental Turns, and Used TurnsEnsures the Service truck fleet is in proper mechanical and safe operating condition and supervises the economical use of vehicles in the performance of service workEngages in the daily use and implementation of the company's organizational tools, ERPs, and support softwareMaintains and fosters good working relationships with manufacturers' representativesAcquires and maintains knowledge of all warranty programs of represented manufacturers. Works with warranty operations to ensure accurate and timely submission of warranty work and prompt follow-up on rejections and receivablesSupports and administers company policies and procedures as establishedMonitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employeesPerforms other job-related duties as assignedConsistent and reliable on-site attendanceService Manager Minimum Qualifications
High School or EquivalentFive (5) years of experience as a Service Technician and two (2) years in a supervisory positionAbility to operate a motor vehicle, other vehicle, equipment, machinery, or power toolsExperience or training in best management practices and concepts, or the willingness and ability to obtain such training and apply it in an acceptable and approved mannerExceptional Interpersonal skills and excellent communication skillsService Manager Physical Requirements
Pushing / Pulling / Lifting / Carrying up to 50 pounds without assistancePhysical ability to squat, twist, turn, bend, stoop, climb, and reach overheadMust be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes / odors associated with the shopPhysical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workdayAbility to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional conditionThis is a safety-sensitive position
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
