What are the responsibilities and job description for the Account Manager position at Multi Service Fuel Card?
Job Title: Account Manager
Reports To: Supervisor, Account Management
Job Classification: Exempt
To be considered for this position, you must live in the Kansas City metro area.
Job Summary:
Multi Service Fuel Card, a wholly-owned subsidiary of Shell USA, is looking for a highly skilled Account Manager with a can-do attitude for our Fuel Card product. We are a progressive global transaction management company specializing in billing and payment solutions with a strong commitment to our customers. This position serves as a front-line point of contact and is responsible for retaining our customer base, increasing the profitability of their portfolio, and developing strong relationships with key accounts.
Primary responsibilities:
- Retain and grow a book of business by building relationships with customers and acting as their advocate
- Analyze current customer behavior and conduct high volume outbound phone calls
- Consult clients on new tools to drive adoption
- Serve as the customer’s primary point of contact and build long-term strategic relationships with decision makers
- Identify opportunities to expand existing relationships through upselling and cross-selling
- Achieve or exceed revenue goals
- Work with customers, support staff, and third parties to develop and implement solutions to customer issues; ensure that the customer experience is world class.
- Manage and solve conflicts with clients. The Account Manager is expected to have specific information regarding daily operations of the company and keep the client updated
- Assist customers through email, phone, and online presentations
- Other duties as assigned by manager
Required skills and experience:
- Experience in sales or maintaining and growing existing accounts is required
- Previous experience with CRM systems is required
- Salesforce and/or Service Cloud preferred
- Familiarity with trucking industry is a plus
- Strong critical thinking and analytical skills
- Excellent verbal and written communication skills
- Coachable with ability to optimize performance based on feedback
- Ability to effectively identify problems and implement a solution
- Self-starter with the ability to work in team and independent environments
- Highly motivated and organized with a life-long learner mentality
- Ability to prioritize work in a fast-paced environment
- Desire to improve existing processes and embrace change
- Thrives in a fast-paced environment
- Proficient in Microsoft Excel, Word, Outlook & PowerPoint
- Ability to handle high volume of emails (sending and receiving)
Why you will love working at Multi Service Fuel Card:
- Competitive pay
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D
- 401K matching
- Hybrid work schedule
- Casual office environment
- Company events and a fun and engaging company culture
- Employee referral program
- Free in-office snacks, beverages, coffee
Multi Service Fuel Card is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to fuelcard-hr@msfuelcard.com. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.