What are the responsibilities and job description for the Sales Professional position at Kirksville Carpet One?
Job Summary and Mission
The job of a sales professional is to sell flooring products to customers in the showroom, service customer accounts, and ensure a high level of customer satisfaction on each project. The sales professional plays an important role in the productivity and profitability of the store. The sales professional reports directly to the sales manager to grow the showroom.
Summary of Responsibilities
Under the supervision of the sales manager, the sales professional’s primary responsibilities are to sell flooring products to customers in the showroom, service customer accounts, and ensure a high level of customer satisfaction on each project.
Selling to Customers
- Maintain a level of professional knowledge about flooring products in order to effectively sell to customers.
- Use the appropriate sales process and customer service approach to sell flooring products and related services to customers.
- Engage in a collaborative goal setting process by measuring, tracking, and evaluating individual performance with your sales manager.
- Contributes to the collaborative creation of a development plan to support goal achievement and professional growth and development.
- Assist in store promotions and events by actively participating in the implementation of the promotion and/or event.
- Take financial responsibility in processing customer transactions (deposits, payments).
- Write and process sales orders and quotes by using measuring and estimating techniques to accurately account for the total cost of the sale.
- Communicate with the customer to schedule measurement and installation appointments.
- Hold administrative responsibilities including filling-out, filing, and processing appropriate paperwork.
- Have responsibility over the warehouse.
Customer Service
- Go beyond what is expected by creating and offering an environment of outstanding customer service.
- Contribute to the sales floor activity and profitability by continuously learning, reviewing, and analyzing product information and data.
- Review the information made available by manufacturers about flooring products on a regular basis.
- Ensure customer satisfaction by responding to and resolving customer complaints. While involving the sales manager, take action to resolve and prevent further issues.
- Follow up with customers before and after their orders are complete using preferred communication methods.
- Assist in maintaining store and warehouse cleanliness including the organization of samples.
- Maintain store neatness and cleanliness by removing or discarding unnecessary materials, packaging, or papers.
Expectations and Qualifications: In order to perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. This job may also require you to drive between multiple locations including, but not limited to, customer sites. The sales professional will be expected to demonstrate an in-depth knowledge and understanding of the business, standards, and products of Carpet One. Sales professionals are expected to perform according to the following expectations in order to successfully achieve their assigned job responsibilities.
- Create New Business
- Build Relationships
- Effective Sales Management
- Maintain Product Knowledge
- Interpersonal Skills
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Kirksville, MO 63501 (Required)
Ability to Relocate:
- Kirksville, MO 63501: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $28