Director, Clinics

Job Summary

The Director of Clinics is responsible for overseeing the operations of one or more healthcare clinics, ensuring the delivery of high-quality patient care and efficient clinic operations. This position leads the clinic management team, develops strategic goals, ensures regulatory compliance, and collaborates with internal and external stakeholders to meet patient needs. The Director of Clinics is also responsible for budgeting, staffing, process improvement, and ensuring an optimal patient experience.

Essential Functions

• Directly involved with the local leadership team/corporate leadership team in the creation of strategic goal development/initiatives for physician practice operations; ensures goals are communicated to clinic teams; and develops/maintains an accountability plan to ensure goal achievement.
• Leads and supervises clinic managers, physicians, nurses, and support staff, fostering a collaborative and patient-focused environment.
• Provides coaching, mentoring, and performance feedback to staff, including conducting regular performance reviews.
• Responsible for the staffing levels of all clinic operations to include labor budget and productivity standards/compliance.
• Coordinates with appropriate resources the procedures for administration in support of accounts payable, liability insurance requirements and like functions within physician practices as required.
• Works with local/corporate leadership on strategic and operational plans for each physician practice, supplying appropriate statistics as deemed appropriate for project strategies.
• Works with local/corporate leadership to develop physician practice operations budget; communicates budget goals; and holds team accountable to ensure all operational activities are within defined budget.
• Assists with policy and procedure definition, implementation, updating and distribution.
• Responsible for working with local/corporate leadership on physician recruitment, physician salary resets, quarterly bonuses, and compensation plans; responsible for the coordination and oversight of all provider contracts (as needed with local/corporate leadership).
• Represents physician practices to a variety of community and professional organizations. Identifies new business, community outreach and educational opportunities, works with others on the team for development and implementation (as needed with local/corporate leadership).
• Participates in the recruitment and retention of physician practice medical staff and personnel to support practice growth and service line. Collaborates with facility/network management on related implementation plans (as needed with local/corporate leadership)
• Responsible for directing and ensuring a smooth transition for physician practice start-up activities as planned in conjunction with the local/corporate leadership, and all other parties involved (corporate support partners such as PPSI, AMR, legal, compliance, HR, etc.)
• Assures protection and privacy of health information as attained through written, verbal or electronic disclosure.
• Responsible for listening to customer service complaints, investigates, and follows-up to ensure satisfaction of customers, elevating to next level if needed.
• Helps local/corporate leadership develop "Employee Satisfaction” and “Provider Satisfaction” performance improvement plans for offices, recruiting suggestions and keeping leadership informed and active in the process of improvement; as such, promotes a culture of excellence for employees, providers, patients, families, vendors, etc.
• Ensures all physician practice offices are in compliance with all environment of care standards (expired meds, refrigerator logs, drug wastage logs, etc.).
• Completes rounding on a regular basis to all offices.
• Ensures billing process is implemented and adhered to as appropriate. Ensures cash controls are in place (as per CHS policy) and are effective.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Business Management, Healthcare Administration, Public Health, or a closely related field. required
• Master's Degree in Business Management, Healthcare Administration,
  Public Health, or a closely related field preferred
• 5-7 years progressive management experience in a physician practice setting required
• 5-7 years Experience working in a strategic role, with a physician-led integrated healthcare delivery organization required
• 1-3 years in a leadership or supervisory role. required

Knowledge, Skills and Abilities

• Demonstrated success in managing a multi-site, multi-specialty physician practice operation
• Demonstrates a high level of interpersonal and communication skills, both verbal and written, in order to establish, promote and maintain positive working relationships with administration, the medical staff, clinic staff, the community, third party payors, and all other internal and external customers, as needed.
• Google Suite including Gmail, GDrive, GSheets, GCalendar, etc.
• Microsoft Office Suite including Word, Excel, Power Point, and Visio
• Kronos, Athena, and the ability to learn multiple new systems being used in the organization to perform daily operational activities

To apply please email noe_villa@chs.net

INDNC