What are the responsibilities and job description for the Director of Student Accounts position at Kirtland Community College?
JOB
Kirtland Community College is looking to bring a new Director of Student Accounts/Receivables to our Business Office. The Director of Student Accounts/Receivables at Kirtland Community College is responsiblefor managing the staff and operational functions of the Student Accounts Office. This position responsibilities include ensuring timely and accurate accounting for all student-related billings, payments, refunds and collections, as well as other college invoicing and receivables while maintaining compliance with regulations and policies.
EXAMPLE OF DUTIES
Oversee daily operations, including customer service, billing, payments, cash/credit card handling, deposits, refunds, collections, and aging reports. Provide phone and email support during peak registration times.Respond to more complex questions and resolve customer complaint issues.Provide leadership to staff as in setting expectations and goals, guidance, technical assistance, training and professional development. Actively monitor regulatory changes and determine the impact to students and the College. Ensure the office maintains compliance with all Federal, State, and institutional policies and regulations.Manage the de-registration process for unpaid accounts while considering the timelines and student requirements for financial aid awarding.Develop and review student communications such as form letters, email templates, web pages, catalog, and forms. Analyze student account data to identify trends and plan for continual improvement. Lead collaborations with such offices as Financial Aid, Registrar’s, Admissions, Advising, to provide mutually supportive services to students and the college. Process the disbursement of financial aid refunds to students, ensuring compliance standards, accuracy and timeliness.Oversee the administration of installment payment plans, property tax revenue payments, external scholarships, dual enrollment book purchases and billings, and non-student invoicing.Month-end reconciliations for online payments and various general ledger accounts.Develop, evaluate and update office processes to improve efficiency while enhancing customer service.Approves and monitors office expenditures. Other duties, as assigned.
SUPPLEMENTAL INFORMATION
SUPERVISION – Works under the general supervision of the Vice President of Business Services.ATTENDANCE– Individuals in this position are generally expected to be available during the regular business hours of the college, and may occasionally be asked to assist into early evening for registrations and other specific circumstances.WORKING CONDITIONS – Conditions are those of a typical office environment, requiring frequent oral and written communication with students, staff, faculty, and offsite clinical personnel, and the ability to enter and retrieve data and written communications in electronic format in a timely manner.Kirtland Community College is an equal opportunity employer
Kirtland Community College is looking to bring a new Director of Student Accounts/Receivables to our Business Office. The Director of Student Accounts/Receivables at Kirtland Community College is responsiblefor managing the staff and operational functions of the Student Accounts Office. This position responsibilities include ensuring timely and accurate accounting for all student-related billings, payments, refunds and collections, as well as other college invoicing and receivables while maintaining compliance with regulations and policies.
EXAMPLE OF DUTIES
Oversee daily operations, including customer service, billing, payments, cash/credit card handling, deposits, refunds, collections, and aging reports. Provide phone and email support during peak registration times.Respond to more complex questions and resolve customer complaint issues.Provide leadership to staff as in setting expectations and goals, guidance, technical assistance, training and professional development. Actively monitor regulatory changes and determine the impact to students and the College. Ensure the office maintains compliance with all Federal, State, and institutional policies and regulations.Manage the de-registration process for unpaid accounts while considering the timelines and student requirements for financial aid awarding.Develop and review student communications such as form letters, email templates, web pages, catalog, and forms. Analyze student account data to identify trends and plan for continual improvement. Lead collaborations with such offices as Financial Aid, Registrar’s, Admissions, Advising, to provide mutually supportive services to students and the college. Process the disbursement of financial aid refunds to students, ensuring compliance standards, accuracy and timeliness.Oversee the administration of installment payment plans, property tax revenue payments, external scholarships, dual enrollment book purchases and billings, and non-student invoicing.Month-end reconciliations for online payments and various general ledger accounts.Develop, evaluate and update office processes to improve efficiency while enhancing customer service.Approves and monitors office expenditures. Other duties, as assigned.
SUPPLEMENTAL INFORMATION
SUPERVISION – Works under the general supervision of the Vice President of Business Services.ATTENDANCE– Individuals in this position are generally expected to be available during the regular business hours of the college, and may occasionally be asked to assist into early evening for registrations and other specific circumstances.WORKING CONDITIONS – Conditions are those of a typical office environment, requiring frequent oral and written communication with students, staff, faculty, and offsite clinical personnel, and the ability to enter and retrieve data and written communications in electronic format in a timely manner.Kirtland Community College is an equal opportunity employer
