What are the responsibilities and job description for the Student Accounts Specialist position at Kirtland Community College?
JOB
Kirtland Community College is looking to add a Student Accounts Specialist on our Grayling campus. The Student Accounts Specialist at Kirtland Community College is responsible for supporting the daily operations in the Student Accounts Office by managing student accounts, including processing payments, resolving billing inquiries, maintaining accurate records, and communicating with students.This person will also act as a main point of contact to prospective and current students, as it relates to tuition payments, financial aid resources, and refunds. Other key responsibilities include analyzing reports, invoicing, and collections.
EXAMPLE OF DUTIES
Interact daily with internal and external customers in-person, via telephone, and email in adherence to FERPA regulations. Respond to student account-related inquiries regarding billing, payment options, payment deadlines, tuition rates, 1098T tax forms. Possess a basic understanding of Federal, State and Veteran student aid programs to assist students with simple financial aid questions as they relate to the tuition statement. Clearly communicate how to complete the final steps of aid process to ensure financial resources are applied to the student’s tuition bill.During registration periods, analyze & monitor reports of unpaid student accounts to determine appropriate outreach to help ensure students stay enrolled.Assist in the process for delinquent accounts, mail past due bills and collection notices, monitor accounts in collections, post agency payments, prepare documentation for affidavits and disputes. Accurately receipt all incoming monies including tuition, student housing, invoice payments, property tax revenue, testing fees, facility usage, and departmental deposits. Reconcile online Bookstore sales to student account imports. Reconcile cash drawer, credit cards, and checks for bank deposits.Prepare itemized invoices for use of college services, facilities, and non-credit training. Data entry and record keeping using Microsoft products. Filing and scanning.Provide coverage for Cashier or Student Services Specialist as needed.Perform other related tasks as required.
SUPPLEMENTAL INFORMATION
SUPERVISION – Works under the general supervision of the Director of Student Accounts/ReceivablesATTENDANCE– Individuals in this position are expected to be available during the normal business hours of the college, and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.WORKING CONDITIONS – Conditions are those of a multi-faceted office environment, requiring frequent oral and written communication with students and colleagues, and the ability to process data accurately and in a timely manner. In person, telephone, and email requests can be heavy at times. Occasional travel may be required.
Kirtland Community College is looking to add a Student Accounts Specialist on our Grayling campus. The Student Accounts Specialist at Kirtland Community College is responsible for supporting the daily operations in the Student Accounts Office by managing student accounts, including processing payments, resolving billing inquiries, maintaining accurate records, and communicating with students.This person will also act as a main point of contact to prospective and current students, as it relates to tuition payments, financial aid resources, and refunds. Other key responsibilities include analyzing reports, invoicing, and collections.
EXAMPLE OF DUTIES
Interact daily with internal and external customers in-person, via telephone, and email in adherence to FERPA regulations. Respond to student account-related inquiries regarding billing, payment options, payment deadlines, tuition rates, 1098T tax forms. Possess a basic understanding of Federal, State and Veteran student aid programs to assist students with simple financial aid questions as they relate to the tuition statement. Clearly communicate how to complete the final steps of aid process to ensure financial resources are applied to the student’s tuition bill.During registration periods, analyze & monitor reports of unpaid student accounts to determine appropriate outreach to help ensure students stay enrolled.Assist in the process for delinquent accounts, mail past due bills and collection notices, monitor accounts in collections, post agency payments, prepare documentation for affidavits and disputes. Accurately receipt all incoming monies including tuition, student housing, invoice payments, property tax revenue, testing fees, facility usage, and departmental deposits. Reconcile online Bookstore sales to student account imports. Reconcile cash drawer, credit cards, and checks for bank deposits.Prepare itemized invoices for use of college services, facilities, and non-credit training. Data entry and record keeping using Microsoft products. Filing and scanning.Provide coverage for Cashier or Student Services Specialist as needed.Perform other related tasks as required.
SUPPLEMENTAL INFORMATION
SUPERVISION – Works under the general supervision of the Director of Student Accounts/ReceivablesATTENDANCE– Individuals in this position are expected to be available during the normal business hours of the college, and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.WORKING CONDITIONS – Conditions are those of a multi-faceted office environment, requiring frequent oral and written communication with students and colleagues, and the ability to process data accurately and in a timely manner. In person, telephone, and email requests can be heavy at times. Occasional travel may be required.
