What are the responsibilities and job description for the Student Accounts Specialist position at Kirtland Community College?
Student Accounts Specialist
Kirtland Community College is seeking a highly organized and detail-oriented Student Accounts Specialist to join our team on the Grayling campus. As a key member of the Student Accounts Office, you will play a crucial role in supporting daily operations by managing student accounts, processing payments, resolving billing inquiries, and maintaining accurate records.
About the Role
The Student Accounts Specialist at Kirtland Community College will serve as the main point of contact for prospective and current students regarding tuition payments, financial aid resources, and refunds. You will also be responsible for analyzing reports, invoicing, and collections.
Key Responsibilities
Qualifications
Minimum Qualifications
Preferred Qualifications
Supervision - Works under the general supervision of the Director of Student Accounts/Receivables
Attendance - Individuals in this position are expected to be available during the normal business hours of the college, and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.
Working Conditions - Conditions are those of a multi-faceted office environment, requiring frequent oral and written communication with students and colleagues, and the ability to process data accurately and in a timely manner. In person, telephone, and email requests can be heavy at times. Occasional travel may be required.
Kirtland Community College is an equal opportunity employer
Benefits
Health Insurance
Dental and Vision Insurance
Health Savings Account with Employer Contribution (subject to qualification)
Life Insurance
Long-Term Disability Coverage
AD&D Insurance
Pension or Deferred Compensation State Retirement Plan
Tuition-Free Courses
Paid Holidays
Paid Sick Leave
Paid Vacation Leave
Paid Personal Leave
Bereavement Leave
FMLA Leave
Kirtland Community College is seeking a highly organized and detail-oriented Student Accounts Specialist to join our team on the Grayling campus. As a key member of the Student Accounts Office, you will play a crucial role in supporting daily operations by managing student accounts, processing payments, resolving billing inquiries, and maintaining accurate records.
About the Role
The Student Accounts Specialist at Kirtland Community College will serve as the main point of contact for prospective and current students regarding tuition payments, financial aid resources, and refunds. You will also be responsible for analyzing reports, invoicing, and collections.
Key Responsibilities
- Interact daily with internal and external customers in-person, via telephone, and email in adherence to FERPA regulations.
- Respond to student account-related inquiries regarding billing, payment options, payment deadlines, tuition rates, 1098T tax forms.
- Possess a basic understanding of Federal, State, and Veteran student aid programs to assist students with simple financial aid questions as they relate to the tuition statement.
- Clearly communicate how to complete the final steps of aid process to ensure financial resources are applied to the student's tuition bill.
- During registration periods, analyze & monitor reports of unpaid student accounts to determine appropriate outreach to help ensure students stay enrolled.
- Assist in the process for delinquent accounts, mail past due bills and collection notices, monitor accounts in collections, post agency payments, prepare documentation for affidavits and disputes.
- Accurately receipt all incoming monies including tuition, student housing, invoice payments, property tax revenue, testing fees, facility usage, and departmental deposits.
- Reconcile online Bookstore sales to student account imports. Reconcile cash drawer, credit cards, and checks for bank deposits.
- Prepare itemized invoices for use of college services, facilities, and non-credit training.
- Data entry and record keeping using Microsoft products. Filing and scanning.
- Provide coverage for Cashier or Student Services Specialist as needed.
Qualifications
Minimum Qualifications
- Associate's Degree.
- Five years of experience in Financial Aid, Business, Accounting, or a related field.
- Strong foundation of accounts receivables, mathematical calculations, and cash handling.
- Demonstrated proficiency with personal computer software (Advanced Microsoft Excel and Word), complex computer-based systems and database management systems.
- Ability to multi-task between multiple software applications.
- Detail-oriented and organized.
- Self-starter, exercising initiative, ability to work independently.
- Ability to retain information and procedures that are repetitive in nature.
- Ability to analyze situations, identify issues, develop solutions, and make sound decisions based on established guidelines.
Preferred Qualifications
- Bachelor's Degree.
Supervision - Works under the general supervision of the Director of Student Accounts/Receivables
Attendance - Individuals in this position are expected to be available during the normal business hours of the college, and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.
Working Conditions - Conditions are those of a multi-faceted office environment, requiring frequent oral and written communication with students and colleagues, and the ability to process data accurately and in a timely manner. In person, telephone, and email requests can be heavy at times. Occasional travel may be required.
Kirtland Community College is an equal opportunity employer
Benefits
Health Insurance
Dental and Vision Insurance
Health Savings Account with Employer Contribution (subject to qualification)
Life Insurance
Long-Term Disability Coverage
AD&D Insurance
Pension or Deferred Compensation State Retirement Plan
Tuition-Free Courses
Paid Holidays
Paid Sick Leave
Paid Vacation Leave
Paid Personal Leave
Bereavement Leave
FMLA Leave
