Club Level Concierge

Job Description

The Club-Level Concierge establishes a warm, secure, and friendly atmosphere in the community and provides exceptional customer service to our high-end residents and their guests. This position will report to the Hospitality Director and be responsible for creating a welcoming and comfortable environment while ensuring the highest level of security and privacy.

What will I do every day?

• Greet residents and their guests with a warm and friendly demeanor, creating a welcoming and comfortable environment.• Proactively anticipate residents’ needs, while identifying opportunities to enhance their lifestyles by scheduling and/or coordinating exceptional programming and experiences.• Assist residents with any inquiries, including but not limited to, maintenance requests, package deliveries, and reservations for amenities, dining, programs, and offsite excursions.• Coordinate with building staff, including maintenance, housekeeping, and security, to ensure that residents' needs are being met.• Coordinate with outside vendors, including caterers, decorators, and entertainment providers, to ensure seamless execution of VIP community events.• Ensure the highest level of security and privacy for residents, including monitoring and controlling access to the Club Level.• Heavily utilize the reservation system for building amenities, including but not limited to, fitness centers, pools, and meeting rooms.• Keep abreast of local events, restaurants, and attractions, and make recommendations to residents.• Create and maintain a high level of attention to detail in all areas of service, including maintenance and presentation of public areas.• Provide excellent customerservice by assisting residents with requests as needed or find appropriate associates to assist.• Monitor penthouse and club level residents’ well-being by performing daily resident checks,  monitoring resident’s observable condition in a general way and report any changes in condition to the appropriate associate/department immediately, if needed.• Learn resident preferencesfor opportunities to provide exemplary customerservice, exceed resident expectations and enhance resident satisfaction.• Use and respond to emergency systems such as fire alarms, resident monitoring systems, andemergency pull cord alarms.• Support the Move-In and Welcome Home Experience process by entering data in a timely manner, uploading resident pictures, printing and posting documents at  assigned intervals, and managing tasks through New Resident Feed• Answer incoming calls and ensure questions and needs are handled or directed to the appropriate person.• Place reminder calls as needed.• Maintain a neat and clean front desk and entrance area.• Perform administrative and clericalsupporttasksfor community, including filing, updating  rosters and distributing mail and internal communication.• Maintain 24-hour communication log.• Maintain the confidentiality of resident information.

What will I need to be successful in this role?

• Bachelor's degree or relevant work experience in hospitality, business, or a related field.• At least 3 years of experience in luxury hotel or residential hospitality.• Strong communication and interpersonal skills with an ability to build relationships with high-end   clientele.• Ability to demonstrate knowledge of luxury services and amenities.• Ability to multitask and prioritize effectively in a fast-paced environment.• Strong problem-solving skills and ability to think creatively to find solutions to complex issues.• Ability to work both independently and as part of a team.• A customer-focused mindset with a passion for delivering exceptional customer service.• Minimum six months to one year of senior living, customer service, or related experience preferred.

What’s in it for me? (Great Question!)

• $24/hr
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 30 years.

 All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer

Salary : $24