What are the responsibilities and job description for the Dental Treatment Coordinator, Billing, Customer Relations Advocate position at Kissimmee Oral Surgery?
We are hiring a Dental Treatment Plan Coordinator, Dental Biller, and Customer Relations Advocate to work for our private oral surgery practice. This is a full-time position. The Treatment Plan Coordinator we hire MUST have 3 years experience presenting dental treatment plans; knowledge of various dental insurance plans, and exceptional customer service skills. Bilingual (English & Spanish).
Responsibilities
The Treatment Coordinator/Biller serves as an advocate and educator in creating treatment plans for dental care. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.
- Conduct interview to understand the patient’s oral health history, concerns, and objectives
- Explain the treatment plan, address patient concerns and answer any questions
- Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
- Build trust, and understand the patient’s objectives
- Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
- Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
- Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
- Bill dental insurance, post payments, and claim estimations as required.
- Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
- Track patient accounts receivable and outstanding balances to ensure timely payment.
- Assist in Practice’s collections protocol for all outstanding balances.
- Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
- Perform general office duties and other duties as required
Desired Skills:
- Experience presenting dental treatment plans
- Experience working with various dental insurance plans
- Processing dental claims and following up on payments
- Entering EOB's
- Fixing claim issues
- Job Type: Full-time
Experience:
- Presenting Dental treatment plans: 3 year (Required)
- Dental Billing entering EOB's (Required) 3 years
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $25