Office Administrator

We are seeking a highly organized and proactive Full-Time Office Administrator to join our team. The ideal candidate will have a positive attitude, excellent multitasking skills, and the ability to adapt to a dynamic work environment. This role involves managing various administrative tasks, including order entry, photo organization, appointment scheduling, lead follow up and as well as data tracking and reporting.

At Kitchen Tune-Up we specialize in Fast and Affordable kitchen and home updates and transformations. We offer a variety of services and options to fit every style and budget. We pride ourselves on delivering exceptional customer service and quality craftsmanship.

Ideal candidates strongly believe in the company culture that our clients always come first. The person hired will be extremely coachable, have drive and empathy, have courage to try new things, be a consistent learner, and have a willingness to train and adapt. 

Kitchen Tune-Up is a successful local business backed by a national franchise system with over 36 years as a leader in the kitchen remodeling industry. Kitchen Tune-Up Central and Northeast Wisconsin exists to create opportunities for great people to LOVE their jobs, to make a BIG impact by delivering REAL value to customers, partners, and coworkers, and to truly make the world a better place. 

Our mission is to bring the joy and pride of ownership to our clients. We are a trusted, respectful, and timely service provider. We attract team members and partners who want to continually learn, want to keep pushing the bar and who feel fulfilled by doing awesome work.

Responsibilities:

·       Use our CRM system to track customer contacts, data and appointments

·       Support new prospects and lead generation by making outbound calls on interested prospects

·       Answer and respond to Inbound phone calls – schedule a new appointment or direct the call as needed

·       Support the management and tracking of all incoming leads by scheduling new contacts for a first, initial appointment with one of our Design Consultants

·       Support the paperwork, tasks and duties associated with month-end reporting, the closing out of customer jobs and company financial reports and tracking

·       Support and conduct the tasks and duties associated with the post job process (job submissions, photos, review requests, and more)

·       Support photo organization and marketing content by organizing before and after photos, categorizing photos and creating side by side comparisons with a template

·       Use our vendor and supplier ordering systems to order supplies and materials as needed for customer jobs and the office in general

·       Help set up, plan, organize, and execute Home Show’s, Marketing and Employee events

·       Support social media and marketing content and efforts – track and share content provided

·       Support the sales and operations teams with tasks as needed

·       Create, maintain and update Standard Operating Procedures (SOPs) and playbooks to ensure consistent and efficient company processes

·       Suggest and propose ideas on how to automate or improve data, analytics and operations

·       Help with additional office tasks as they arise

·       Perform other duties as needed