Business Analyst

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 12 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About The Role

Kitsap Credit Union is hiring a full-time Business Analyst to work a hybrid schedule at our Harborside location in Bremerton, WA. The Digital Banking Business Analyst plays a pivotal role in transforming business requirements into technology solutions within the digital banking space. This position is responsible for analyzing, documenting, and enhancing digital banking platforms to meet customer needs, regulatory requirements, and industry trends. The ideal candidate will work closely with cross-functional teams, including IT, product development, compliance, and customer service, to deliver high-quality, innovative digital banking solutions.

PRINCIPAL ACCOUNTIBILITIES

• Business Analysis & Requirements Gathering:
• Collaborate with stakeholders to identify business needs and translate them into detailed requirements for digital banking solutions.
• Analyze existing digital banking platforms, processes, and workflows to identify areas for improvement.
• Conduct gap analysis and recommend new functionalities, process changes, or system upgrades.
• Solution Design & Documentation:
• Work with IT teams and developers to design solutions that meet business requirements.
• Create and maintain comprehensive documentation, including business process models, use cases, functional specifications, and user stories.
• Ensure alignment between business needs and technology solutions.
• Project Management Support:
• Assist in managing project timelines, milestones, and deliverables related to digital banking initiatives.
• Collaborate with the project management office (PMO) to track project progress and ensure timely delivery.
• Participate in user acceptance testing (UAT), ensuring the solutions meet the defined requirements.
• Stakeholder Communication:
• Act as a liaison between business units, technology teams, and external vendors.
• Facilitate workshops, meetings, and presentations to gather insights, clarify requirements, and communicate project updates.
• Ensure all stakeholders are informed of project changes and impacts on business operations.
• Market Research & Analysis:
• Keep up to date with digital banking trends, emerging technologies, and best practices.
• Perform competitive analysis and assess market opportunities to guide strategic decisions.
• Provide insights on customer behavior, regulatory changes, and industry shifts that could impact digital banking solutions.
• Risk Management & Compliance:
• Ensure that digital banking solutions comply with relevant regulations and industry standards, such as PSD2, or other financial regulations.
• Identify potential risks related to system changes and propose mitigation strategies.
  

Required Skills And Abilities

• Problem-solving mindset with a focus on customer needs and business objectives.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and ability to translate technical jargon into business terms.
• Ability to work collaboratively with diverse teams and foster an innovative environment.
•  Skills & Competencies:
• Strong analytical skills with the ability to understand complex business processes and technology.
• Proficient in business analysis tools such as MS Visio, JIRA, or Confluence.
• Knowledge of Agile methodologies and working in an Agile/Scrum environment.
• Familiarity with APIs, cloud-based platforms, and data analysis tools.
• Excellent communication, presentation, and stakeholder management skills.
  

Qualifications And Education

• Education:
• Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field is a plus
• Experience:
• 3-5 years of experience as a business analyst in digital banking, financial services, or fintech.
• Proven experience working with digital banking products, mobile banking applications, online banking platforms, and other related technologies.
  

SUPERVISORY STATUS

This position does not supervise others.

Working conditions

Required

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• Occasionally ascends/descends stairs
• Constantly positions self in work environment
• The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
• Must be able to detect objects at a distance
• On occasion will move up to 20 pounds of office objects
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions
  
  

Quick Facts

Reports to: Chief Digital Strategist

Employment Type: Full-time, hourly, non-exempt, hybrid

Salary Range: $84,769.53 - $105,961.91

Bonus Target: 8% potential incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 12BC

Industry: Banking

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
  
  

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

• Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******
  
  

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