Clinical Manager - Crisis Triage Center

Crisis Triage Center Manager

Hiring Range: $97,125.60 - $123,849.44 Per Year

$10,000 Sign-On Bonus*

Benefits: 

• Comprehensive Health & Wellness Coverage: Enjoy extensive health, dental, and vision benefits to support your well-being, with access to top-tier care and services.
• Generous Paid Time Off: Take advantage of up to 19 days of paid time off (PTO), plus 2 mental health days and 10 paid holidays in your first year, giving you the time you need to recharge and take care of yourself. (Pro-rated for part-time employees.)
• Company-Paid Life & Disability Insurance: We’ve got you covered with short-term disability, long-term disability, and life insurance, all provided at no cost to you, so you can feel secure in every situation.
• Student Loan Assistance & Professional Development: Benefit from student loan repayment assistance and a commitment to your growth with extensive training and development opportunities to advance your career.
• 403(b) Retirement Plan: Take control of your future with a wide range of investment options in our 403(b) plan. Depending on eligibility, you could also receive generous company contributions to help grow your retirement savings.
• Employee Assistance Program (EAP): Access confidential support through our EAP, offering resources for personal and professional challenges, including counseling, financial advice, and more.
• Pets Best Pet Insurance: Keep your furry family members healthy with comprehensive pet insurance for your cats and dogs, covering a variety of treatments and services.
• 2MorrowHealth Behavioral Change App: Improve your mental and physical well-being with free access to 2MorrowHealth, a powerful app designed to support healthy behavior changes and wellness goals.
• Home Support Services: Whether you’re buying, selling, or refinancing, we offer valuable resources to assist with your home journey, helping you navigate the process with confidence.
• Dynamic, Collaborative Team Environment: Join an incredible team that thrives on collaboration, creativity, and support, where every voice is heard and every idea valued.

Kitsap Mental Health Services (KMHS) is hiring a Crisis Triage Center Manager to provide administrative and clinical leadership to our Crisis Triage Center, which operates 24/7 to serve our community. The manager will ensure high-quality, well-coordinated clinical care, oversee program operations, and collaborate with internal departments and community partners. This role is essential to maintaining and improving crisis response services while fostering a positive and efficient work environment. If you are passionate about crisis intervention and behavioral health leadership, we encourage you to apply and be part of a dedicated team making a difference in our community.

Primary Responsibilities:

• Ensure coordination and continuity of care for KMHS clients, providing leadership for smooth transitions across services.
• Provide direct supervision, mentorship, and professional development to staff, ensuring high-quality clinical care and adherence to best practices.
• Lead staff recruitment, hiring, training, and performance management to support program goals.
• Ensure contract compliance, documentation accuracy, and adherence to agency and regulatory policies.
• Foster relationships with community partners to enhance crisis service accessibility and engagement.
• Stay informed of legislative changes and industry best practices to keep the program compliant and effective.
• Promote a positive work environment through leadership, staff support, and clear communication.
• Represent KMHS in community outreach efforts and advocate for individuals in crisis.
• Address and resolve barriers to client care through collaboration with other programs and services.

Minimum Qualifications:

EDUCATION: Master’s Degree in Psychology, social services, or Behavioral Health.

EXPERIENCE: Minimum 5 years’ community mental health experience. Proficient in providing individual supervision to clinical staff and possess at least 2 years of leadership experience in behavioral health.

LICENSURE: Must meet and maintain the definition of a Mental Health Professional as defined in RCW 71.05.020.

Preferred Qualifications:

EXPERIENCE: Experience in co-occurring disorders treatment, individual and group therapy, and crisis intervention. Healthcare leadership knowledge and experience in managing 24/7 multidisciplinary teams.

LICENSURE: Washington License (LICSW, LMFT or LMHC), able to provide licensure supervision.

Performance Requirements:

KNOWLEDGE:

1.                  Maintain a working knowledge of current trends in community mental health.
2.                  Maintain a working knowledge of effective leadership in healthcare

SKILLS:

1.                  Must be able to effectively document using both handwriting and agency recognized computer word processing formats.
2.                  Excellent interpersonal and verbal skills.
3.                  Excellent Communication skills - Communicates clearly and concisely.
4.                  Computer skills - The ability to operate a personal computer, fax machine, printer, and copier proficiently. Familiar with EHR.

ABILITIES:

1.                  Ability to deescalate potentially volatile situations with clients. 
2.                  Able to assist in building positive working relationships with staff of all agency departments.
3.                  Ability to develop clinical programming

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements: While performing the job duties, the employee is required to walk, sit, use hands and fingers, reach with arms, talk, or listen.  Peripheral vision is also required for this position.

*A sign-on bonus is a form of compensation for a new employee in addition to their established salary

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.