Crisis Triage Center Operations Supervisor

Crisis Triage Center Operations Supervisor

Hiring Range: $26.89 – $33.61 Per Hour

Benefits: 

• Comprehensive Health & Wellness Coverage: Enjoy extensive health, dental, and vision benefits to support your well-being, with access to top-tier care and services.
• Generous Paid Time Off: Take advantage of up to 19 days of paid time off (PTO), plus 2 mental health days and 10 paid holidays in your first year, giving you the time you need to recharge and take care of yourself. (Pro-rated for part-time employees.)
• Company-Paid Life & Disability Insurance: We’ve got you covered with short-term disability, long-term disability, and life insurance, all provided at no cost to you, so you can feel secure in every situation.
• Student Loan Assistance & Professional Development: Benefit from student loan repayment assistance and a commitment to your growth with extensive training and development opportunities to advance your career.
• 403(b) Retirement Plan: Take control of your future with a wide range of investment options in our 403(b) plan. Depending on eligibility, you could also receive generous company contributions to help grow your retirement savings.
• Employee Assistance Program (EAP): Access confidential support through our EAP, offering resources for personal and professional challenges, including counseling, financial advice, and more.
• Pets Best Pet Insurance: Keep your furry family members healthy with comprehensive pet insurance for your cats and dogs, covering a variety of treatments and services.
• 2MorrowHealth Behavioral Change App: Improve your mental and physical well-being with free access to 2MorrowHealth, a powerful app designed to support healthy behavior changes and wellness goals.
• Home Support Services: Whether you’re buying, selling, or refinancing, we offer valuable resources to assist with your home journey, helping you navigate the process with confidence.
• Dynamic, Collaborative Team Environment: Join an incredible team that thrives on collaboration, creativity, and support, where every voice is heard and every idea valued.

Kitsap Mental Health Services (KMHS) is hiring a Crisis Triage Center Operations Supervisor! In this vital role, you will support the administrative management of our 24/7 Crisis Triage Center, ensuring efficient operations, quality care, and a safe environment for both staff and clients. This position is an opportunity to make a meaningful impact by improving workflows, overseeing program procedures, and collaborating with leadership to enhance crisis services in our community. If you have a passion for behavioral health operations and a commitment to excellence, we encourage you to apply!

Primary Responsibilities:

• Collaborate with CTC leadership to analyze workflows and improve program operations.
• Develop and maintain current standard operating procedures and individual training manuals.
• Monitor and track safety checks, addressing any discrepancies.
• Ensure staff documentation is completed accurately and promptly per regulatory requirements.
• Assist with inventory management and purchasing protocols.
• Stay informed about legislative changes and WACs relevant to the CTC.
• Research and implement best practices for crisis care and contribute to program development.
• Conduct chart checks for quality documentation and support audits as needed.
• Monitor recruiter dashboard, screen applicants, schedule and conduct interviews, and coordinate with People Experience (PE) on hiring processes.
• Provide supervision to program staff in the absence of the clinical supervisor.
• Collaborate with leadership to provide training to BHT leads and MHP supervisors.
• Conduct performance appraisals in collaboration with the clinical supervisor.
• Monitor and ensure staff compliance with required training and deadlines.
• Support onboarding by verifying documentation and ensuring orientation is properly conducted.
• Assist in maintaining adequate staffing, including providing direct support if needed.
• Promote positive staff morale and facilitate effective communication.
• Provide education about the CTC and present to internal and external partners as needed.
• Address concerns or grievances from the community regarding services or quality of care.

Minimum Qualifications:

EDUCATION and Experience:

Bachelor’s Degree in Psychology, social services, or behavioral health and 2 years community behavioral health experience OR equivalent education and experience requirements (i.e. High School Diploma and 5 years’ experience).

AND

Two years’ experience in staff supervision and/or leadership.

LICENSURE / CERTIFICATION: Agency Affiliated Counselor Registration.

Preferred Qualifications:

EXPERIENCE: Specialist (4 years of experience). 4 years community behavioral health experience.

Experience in operations management in healthcare.

Experince working with a multidisciplinary team in behavioral health.

Performance Requirements:

KNOWLEDGE:

1. Maintain a working knowledge of crisis intervention models of care.

SKILLS:

1. Establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
2. Communication - Communicates clearly, concisely and with respect to the audience.
3. Ability assess and respond quickly to high acuity situations.

ABILITIES:

Demonstrated ability to:

1. Work cooperatively and collaboratively as a team member.
2. Assist in building positive working relationships with staff of all agency departments.
3. Work effectively through complex situations toward joint solutions.
4. Develop operational protocols or tools to improve the efficiency of AIU administrative operations.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements:  While performing the duties of the job, the employee is required to stand, sit, use hands and fingers, reach with hands and arms, ascend and descend stairs, talk or listen and lift up to 50 pounds. Peripheral vision is also required for this position.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.