What are the responsibilities and job description for the Property Management Training Specialist position at Kittle Property Group?
Description
**Join Our Team as a Property Management Training Specialist!**
Are you passionate about empowering others through training and development? Do you have experience in the multi-family industry and a knack for engaging presentations? If so, Kittle Property Group is looking for you to join our team as a Property Management Training Specialist!
About The Role
As a Property Management Training Specialist, you'll play a pivotal role in shaping the future of our property management team. You'll lead the onboarding process and deliver ongoing training to new property-level employees, ensuring they have the skills and knowledge to excel in their roles. Your focus will be on both office and operational functions, promoting employee growth, knowledge, and retention.
Key Responsibilities
Apply today and take the next step in your career as a Property Management Training Specialist with Kittle Property Group!
Job Description
JOB TITLE: Property Management Training Specialist
DEPARTMENT: Property Management
REPORTS TO: Operations Manager
FLSA STATUS: Exempt
EXPECTATION FOR ALL EMPLOYEES
Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, accountability, and ownership.
Position Summary
The Property Management Training Specialist is responsible for overseeing the onboarding process and delivering ongoing training for new property-level employees, with a primary focus on enhancing employee growth, knowledge, and retention. This role ensures that all property management staff members are equipped with the skills and knowledge needed to thrive in their roles, focusing on both office and operational functions.
Essential Duties And Responsibilities
**Join Our Team as a Property Management Training Specialist!**
Are you passionate about empowering others through training and development? Do you have experience in the multi-family industry and a knack for engaging presentations? If so, Kittle Property Group is looking for you to join our team as a Property Management Training Specialist!
About The Role
As a Property Management Training Specialist, you'll play a pivotal role in shaping the future of our property management team. You'll lead the onboarding process and deliver ongoing training to new property-level employees, ensuring they have the skills and knowledge to excel in their roles. Your focus will be on both office and operational functions, promoting employee growth, knowledge, and retention.
Key Responsibilities
- **Onboarding & Training:** Lead new hire onboarding programs and deliver ongoing training across virtual, recorded, and in-person platforms.
- **eLearning Management:** Oversee all eLearning content for property management, excluding leasing, ensuring it remains current and accessible.
- **Collaboration:** Work closely with Regional Managers, Team Leads, and the Corporate Leasing Trainer to tailor training content to different teams and regions.
- **Career Pathing:** Assist in designing career paths for property management positions, providing clear growth opportunities.
- **Travel & Field Training:** Travel up to 25% to engage with property-level employees, providing hands-on support and training.
- Bachelor’s degree in business or related field, or equivalent experience.
- Minimum of 5 years in the multi-family industry, with a focus on training, operations, and/or property management.
- Proficiency in Yardi software.
- Strong presentation and public speaking skills.
- Excellent communication skills, both verbal and written.
- Knowledge of Microsoft Office Suite and experience with audio/visual training tools.
- Why Join Kittle Property Group?**
Apply today and take the next step in your career as a Property Management Training Specialist with Kittle Property Group!
Job Description
JOB TITLE: Property Management Training Specialist
DEPARTMENT: Property Management
REPORTS TO: Operations Manager
FLSA STATUS: Exempt
EXPECTATION FOR ALL EMPLOYEES
Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, accountability, and ownership.
Position Summary
The Property Management Training Specialist is responsible for overseeing the onboarding process and delivering ongoing training for new property-level employees, with a primary focus on enhancing employee growth, knowledge, and retention. This role ensures that all property management staff members are equipped with the skills and knowledge needed to thrive in their roles, focusing on both office and operational functions.
Essential Duties And Responsibilities
- New Hire Onboarding: Lead property management new hire onboarding programs, with particular focus on office team training, ensuring employees are well-prepared to succeed in their roles.
- eLearning Ownership: Manage and oversee all eLearning content for property management, excluding leasing, ensuring the information is current, relevant, and accessible to all employees.
- Ongoing Training: Develop, facilitate, and deliver training across multiple platforms (virtual, recorded, and in-person) as required, ensuring ongoing skill development for property management staff.
- Collaboration with Regional Managers, Team Leads, and Corporate Leasing Trainer: Work closely with Regional Managers, Team Leads, and Corporate Leasing Trainer to develop, enhance, and implement training content and delivery methods tailored to the needs of different teams and regions.
- Training Hours Commitment: Dedicate a minimum of 100 hours per month to training activities, ensuring sufficient time is spent on training delivery and participant engagement.
- Tracking and Reporting: Maintain accurate records and reports on training activities, including retention metrics, onboarding progress, eLearning completion, career pathing, and other relevant data.
- Training Gatekeeper: Serve as the gatekeeper for the training inbox ([email protected]), ensuring timely responses and managing training-related inquiries.
- Policy and Procedure Assistance: Assist Operations Manager with the development, maintenance, and periodic review of property management policies and procedures to ensure they remain up to date.
- Career Pathing: Assist in the design and implementation of career pathing initiatives, ensuring clear growth tracks for property management positions.
- Travel and Field Training: Travel for field training purposes as needed, up to 25% of the work schedule, ensuring in-person engagement with property-level employees when and if necessary.
- On-Site Assignments: Be available for temporary on-site assignments as required/needed to provide hands-on support, training, or troubleshooting in property management operations.
- Additional Duties: Perform other related duties as assigned to support the overall success of the Property Management team.
- Bachelor’s degree in business or related field or equivalent experience in lieu of a degree
- Minimum of 5 years of experience in multi-family industry with focus on training, operations, and/or property management.
- Intermediate to Advanced Yardi software experience is required with the ability to utilize it for training, reporting, and operations.
- Excellent presentation skills, good public speaking skills. Must be able to deliver training to large groups effectively and professionally.
- Highly organized with the ability to prioritize tasks and manage competing priorities in a fast-paced environment.
- Technology Skills: Knowledge and proficiency in Microsoft Office Suite, as well as experience in using audio/visual and computer-based programs for training and delivery as must.
- Excellent communication skills, both verbal and in writing: interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly. Ability to clearly explain complex concepts and instructions to various audiences.
- Travel up to 25% of work schedule.
- Participate in ongoing professional development activities such as trade association conventions, seminars and training to stay current with best practices and training development
- Able to push, pull, lift, or carry objects up to 15 pounds for the dissemination of documents/supplies.
- Frequently walk, sit, and stand for prolonged periods of time.
- Ability to operate personal computers and other standard equipment (telephone, copy machine, tablets, etc.)
- Ability to operate audio/visual equipment for training sessions.
- Occasionally must sit and reach with hands/arms.
- Continuously able to concentrate on fine detail with constant interruption.
- Close and distance vision is required.
- The work environment is generally moderate in noise, with typical office conditions for training and administrative tasks. Travel and field assignments may require working in various property settings which may vary in noise levels and environmental conditions.
