What are the responsibilities and job description for the IT Support Specialist position at Kituwah Technologies?
Overview
We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of various operating systems, networking concepts, and exceptional customer service skills to ensure a seamless experience for our users.
Responsibilities
- Provide first-line support for technical issues related to hardware, software, and networking.
- Troubleshoot and resolve issues with Windows and Mac OS environments.
- Assist users with software troubleshooting and guide them through problem-solving processes.
- Manage and configure Firewall settings and VPN connections to ensure secure access.
- Maintain desktop support services by installing, configuring, and upgrading computer systems.
- Collaborate with team members to enhance IT processes and improve user satisfaction.
- Document technical procedures and maintain accurate records of support requests.
- Communicate effectively with users to understand their needs and provide timely solutions.
Requirements
- Strong knowledge of computer networking principles.
- Experience in software troubleshooting across various platforms.
- Excellent communication skills, both verbal and written, to interact with users effectively.
- Familiarity with Firewall configurations and VPN technologies.
- Previous experience in desktop support roles is highly desirable.
- A commitment to providing outstanding customer service in a fast-paced environment.
- Ability to work independently as well as part of a collaborative team.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Support Specialist.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Holiday pay
- Hourly pay
- Profit sharing
- Weekly pay
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Salary : $20 - $26