What are the responsibilities and job description for the IT Operations Support Specialist position at TalentBurst, an Inc 5000 company?
IT Operations Support Specialist
Location: Fletcher, NC
Duration: 1 year Contract with possible extension
Schedule Hours: M-F, 8-5
Travel: Up to 15% to other warehouses in the area. The furthest would be 2 hours.
Job Description
This individual will have a site lead that will be designating work to them via an Answers queue. Certifications are not needed, but obvious basic IT skills and a willingness to learn will be required. IT experience will trump education for this position.
Tasks
Location: Fletcher, NC
Duration: 1 year Contract with possible extension
Schedule Hours: M-F, 8-5
Travel: Up to 15% to other warehouses in the area. The furthest would be 2 hours.
Job Description
This individual will have a site lead that will be designating work to them via an Answers queue. Certifications are not needed, but obvious basic IT skills and a willingness to learn will be required. IT experience will trump education for this position.
Tasks
- Manufacturing IT: Networking, MDOS, Shop floor triage and IT
- Working with computer, handhelds and tablets
- Wireless networking
- Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
- Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
- Facilitates new employee technology setup, including computer setup and delivery and system access.
- Resolves issues and performs authorized changes and upgrades to existing systems.
- Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
- Performs root-cause analysis to identify issues.
