What are the responsibilities and job description for the CUSTOMER SUCCESS MANAGER position at Kixie?
At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.
Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member's contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!
Currently we are looking to hire a Customer Success Manager to join our team! This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing role is preferred.
Responsibilities
- Create and maintain relationships with our largest customers to better understand and achieve their needs
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers
- Communicate with customers of all technical levels via phone, email, and chat
- Help design automated learning and development resources for new clients
- Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution
- Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.
Requirements
Benefits and Perks
65,000 - $90,000 a year
Salary : $65,000 - $90,000
