What are the responsibilities and job description for the Director of Customer Success position at Kixie?
At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.
Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!
Currently we are looking to hire a Director of Customer Success to join our team! This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing role is preferred.
- Lead, grow, and mentor the Customer Success team, including onboarding, support, and account management functions
- Develop and execute scalable strategies to increase customer retention, reduce churn, and drive product adoption and expansion
- Partner with Sales, Product, and Marketing to ensure a seamless customer journey and advocate for customer needs
- Monitor customer health metrics, and proactively address risks and opportunities
- Own and optimize the customer lifecycle, including onboarding, training, QBRs, renewals, and upsells
- Create playbooks, reporting dashboards, and KPIs to track team performance and customer outcomes
- Build strong relationships with key customers and act as an executive sponsor when needed
- Implement tools and systems to streamline workflows and improve CS efficiency (e.g., CRM, CSM platforms, automation tools)
- Represent the voice of the customer internally and contribute to product and process improvements
- 6 years of experience in Customer Success, Account Management, or a similar client-facing SaaS role
- 3 years of leadership experience managing customer success or post-sales teams
- Strong understanding of SaaS metrics, customer health scoring, and lifecycle management
- Excellent communication, leadership, and relationship-building skills
- Proven track record of improving customer satisfaction, retention, and expansion
- Comfortable working in a fast-paced, data-driven, and customer-centric environment
- Experience with tools like Salesforce, HubSpot, Gainsight, or similar platforms
- Bonus: Background in sales engagement, voice/SMS communication, or CRM integrations
- Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leaves, and paid holidays
- Complimentary parking in our secure garage
- Opportunities for career development and continuous learning
- A collaborative, dynamic, and supportive team environment
- Pet friendly office!
Salary : $130,000 - $160,000
