What are the responsibilities and job description for the Technical Support Representative position at Kixie?
At Kixie, we’re all about transforming how sales teams connect with their leads! Our cloud-based platform empowers sales professionals to close deals faster and communicate more effectively - all in less time. With real-time insights and seamless integrations with existing tools, Kixie ensures your team stays connected, efficient, and ahead of the competition.
Behind our cutting-edge product are the individuals who drive it forward. Ambition, Community, Teamwork, and Transparency — these are the core values that define us at Kixie. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!
We are looking to add a Technical Support Representative to our support team, whose can be relied upon to handle some of the more technical inbound support inquiries that our support team encounters each day. If you can hold your own in the world of webhooks, APIs, firewalls, networks, 500 errors, bug replication and more, and you have experience in a similar role, we'd love to interview you!
The ideal candidate for this position is a self-starter with consistent work ethic, especially when nobody is watching. The ideal candidate for this position also demonstrates strong interpersonal skills, patience and optimism, good technical skills/instincts, and the ability to learn our tech/product relatively independently and quickly.
\n- Communicate with customers of all levels via phone, email, and chat
- Be the first line contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
- Work cross functionally within the company to communicate with all stakeholders in customers' success
- Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers and the Success team
- Help design automated learning and development resources for new clients
- Conduct regular screen-shares, workshops and customer training sessions to help our customers reach their business goals and advance their careers.
- Create and maintain relationships with customers to better understand and achieve their needs.
- You possess exceptional patience and thrive in roles that involve working closely with people, whether through phone, email, or chat.
- You enjoy tackling new challenges and finding creative solutions to complex problems.
- You are experienced with CRM tools such as Pipedrive, Salesforce, and HubSpot, or you are a quick learner eager to gain proficiency with similar platforms.
- You have a passion for learning and continuously seek opportunities to grow and develop your skills.
- You are data-driven and open to learning new tools, like Looker, to measure the impact of your efforts and make data-informed decisions.
- You excel in creating exceptional customer experiences and fostering positive interactions throughout the customer lifecycle.
- You are tech-savvy, comfortable with learning new systems, and skilled at building and optimizing processes.
- Ideally, you hold a bachelor’s degree from a four-year university, though it is not a strict requirement.
- Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leaves, and paid holidays
- A pet-friendly office so your furry friends can be part of your workday
- Complimentary parking in our secure garage
- Opportunities to learn everything there is to know about tech startups and developing your CS skills
- A collaborative, dynamic, and supportive team environment
Salary : $52,000 - $66,000
