Research Manager

KLAS is a market research and reporting firm that measures the performance of healthcare technology. We exist to provide transparency to healthcare providers so that they have the data they need to make informed purchasing decisions. Our data also helps IT vendors know where to raise the bar for the improvement of their technology and its delivery.

We're looking for a dynamic Research Manager to spearhead our data collection initiatives and lead a talented team of researchers. This is your chance to shine in a role that blends strategic planning with hands-on research and outreach.

Key Responsibilities

• Strategically guide research priorities and timelines while efficiently managing and updating projects using Salesforce.
• Communicate effectively to ensure the team is aligned with project progress.
• Proactively identify and address potential project challenges. Analyze outcomes to shape future research strategies.
• Lead and mentor a dedicated team of researchers. Support your team in various outreach and research tasks.
• Organize research schedules to accommodate provider availability.
• Engage in quality assurance discussions to enhance research standards.
• Conduct research calls and outreach to healthcare professionals.

• Strong collaboration, communication, and organizational skills.
• Detail-oriented with a commitment to quality and problem-solving.
• Confident in leading discussions and continuously improving processes.
• Open to constructive feedback and proficient in Outlook, Excel, and Salesforce.
• Experience with Calendly, Account Management, and People Management is a plus.

• Customer relations and administrative experience.
• Clinical background is not mandatory but beneficial.
• Higher education is strongly preferred, setting the foundation for success in this role.

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
• Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as two full days expected in-office.
• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch twice a month, snack room, and more.
• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
• Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

EOE

Salary : $65,000