General Manager - Burn Boot Camp Lake Norman

BURN BOOT CAMP CULTURE 

Burn Boot Camp is one of the fastest growing fitness franchises in the nation and has experienced rapid growth since its founding in 2015. We move like our members - with purpose and fast paced. We aim to inspire, empower, and transform lives through community-based fitness. 

We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness. 

POSITION OVERVIEW 

The General Manager role plays a critical role at Burn Boot Camp as the leader of a member-facing team. This position will find success through strong sales execution and management. Growing the gym through all revenue streams is priority number one. This entails complete funnel management, moving people from lead all the way to conversion, as well as maintaining strong retention. To be in a position to grow the gym it’s essential our member and team experience is the best in the industry. Following the franchise playbook and being able to help team members grow in their ability to execute each day through honest and challenging conversations, as well as recognition, is a driver of success in this role. You will oversee the Operations, Childwatch, and Training departments within the gym, with the main functions being sales and lead management, leadership, people operations, and operational excellence. Direct reports will be all Burn Ambassadors (front desk), a Lead Childwatch team member, and the Lead Trainer of the location.  

ACCOUNTABILITY 

• Leadership, management, and accountability of the Burn Ambassadors, Operations Lead, and Lead Trainer
• Sales (and lead) management
• Operations strategy and execution 
• Member experience 
• Marketing strategy and execution 
• Financial strategy and execution

ROLES AND RESPONSIBILITIES 

• Leadership and development of front desk team members, Operations Lea and Childwatch team
• Ensure sales process and lead management process is executed by all departments on the team
• Hiring, onboarding, and scheduling of front desk team
• Manage the supplies and cleanliness of the gym and associated vendors
• Deliver an exceptional experience through the Blue Carpet Experience and ensure the entire team does as well
• Operate the social media account and coordinate with ad partners to execute paid advertising strategy
• Ownership of budget

QUALIFICATIONS  

Ideal candidate is-  

• A leader of people and process 
• Strong in sales execution and management
• A problem solver 
• Able to identify areas to improve processes, simplify, and become more efficient 
• Highly organized  
• Detailed  
• Focused on delivering great member service every day during every camp  
• Strong user of MS Office products, especially Excel 
• Strong verbal and written communication skills  
• Strong interpersonal and customer service skills  
• Able to prioritize multiple deliverables, work under pressure, and meet deadlines, in an unpredictable environment
• Able to capture content for social media and has a solid understanding of social media
• Has current or previous experience in a leadership or management role at a fitness facility

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.