Demo

Front Desk Associate

KMG Hotels
Kansas, MO Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/24/2025
KMG Hotels is seeking to hire a Front Desk Agent for Holiday Inn Express. The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

Responsibilities And Duties

  • Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and also returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Issue, control, and release guest safe deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications And Skills

  • High School diploma /Secondary qualification or equivalent.
  • One year of front desk/guest service experience is strongly preferred.
  • Proficiency in Opera/Fidelio is preferred but not essential.
  • Some colleges/universities are preferred.
  • Must speak fluent local language.
  • Additional language skills are preferred but not required depending on the location of the hotel.

Holiday Inn Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About KMG Hotels

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Front Desk Associate?

Sign up to receive alerts about other jobs on the Front Desk Associate career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$36,827 - $46,853
Income Estimation: 
$41,386 - $50,832
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$47,129 - $61,962
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679

Sign up to receive alerts about other jobs with skills like those required for the Front Desk Associate.

Click the checkbox next to the jobs that you are interested in.

  • Document Management Skill

    • Income Estimation: $64,578 - $95,209
    • Income Estimation: $72,615 - $89,381
  • Maintenance Skill

    • Income Estimation: $39,377 - $54,570
    • Income Estimation: $42,367 - $56,138
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at KMG Hotels

KMG Hotels
Hired Organization Address Emporia, KS Full Time
Hampton Inn Front Desk PT 7 : 00 AM - 3 : 00 PM About the Job : Hampton Inn by Hilton is seeking to hire a Front Desk Ag...
KMG Hotels
Hired Organization Address Kansas, MO Full Time
Our Night Auditors work a schedule from 10PM - 6AM on scheduled days. Front Desk mid is a schedule from 2PM-10PM This wo...
KMG Hotels
Hired Organization Address Overland Park, KS Full Time
Join the KMG Hotels team as GM of the Element by Westin Overland Park Kansas. We are looking for an energetic, hands-on ...
KMG Hotels
Hired Organization Address Olathe, KS Full Time
Front Desk Agent / Marriott Courtyard Olathe 16.00 WITH EXPERIENCE Courtyard by Marriott Kansas City Olathe. Responsible...

Not the job you're looking for? Here are some other Front Desk Associate jobs in the Kansas, MO area that may be a better fit.

Front Desk Associate

Empower Aesthetics, Kansas, MO

Front Desk Associate

Kansas City Airport Marriott, Kansas, MO

AI Assistant is available now!

Feel free to start your new journey!