Learning Management System Administrator

ROLE

We are seeking an experienced Learning Management System (LMS) Administrator to support the Federal Trade Commission (FTC), Human Capital Management Office (HCMO) in Washington, DC. Your scope of work involves managing the FTC’s LMS (eTrain2 on the Cornerstone platform), providing technical and administrative support, and ensuring seamless learning operations. You will be responsible for system configuration, troubleshooting, user management, course administration, reporting, and compliance to enhance employee training and development.

This is a full-time opportunity offering competitive pay, comprehensive benefits, and job stability.

Apply today!

RESPONSIBILITIES

I. LMS Operations and Maintenance

• Manage day-to-day operations of the LMS by ensuring functionality, reliability, and accessibility for users
• Configure system settings, permissions, roles, and hierarchies to meet organizational needs
• Perform regular updates, patches, and upgrades to the LMS platform
• Act as the primary point of contact for LMS daily operations and end-user support
• Maintain and monitor system performance
• Partner with the team, instructors, and vendors to ensure optimal use of the LMS
• Identify process and quality improvements by providing feedback on usage, defects, and enhancements
• Monitor monthly releases for upcoming system changes and deployments
• Conduct regular health checks on the Cornerstone platform by ensuring configurations align with FTC business needs
• Develop and maintain standard operating procedures (SOPs) and user guides for the LMS
• Document system changes, configurations, and integrations for reference
• Develop system optimization improvements for the LMS
• Design content playlists to enhance training accessibility
• Improve LMS search capabilities to support user efficiency
• Serve as the Designated Security Officer (DSO) for the LMS
• Ensure compliance with FTC security policies and federal cybersecurity standards
• Maintain data security and user access controls to align with FTC’s IT policies and government regulations

II. User Management

• Create, update, and deactivate user accounts as necessary
• Monitor and troubleshoot user access issues and ensure timely resolutions
• Provide guidance and technical support to end-users, instructors, and course designers
• Conduct training sessions for users, administrators, and course creators on LMS functionality
• Generate and analyze user activity reports to identify engagement trends or system issues
• Create and manage user structures (e.g., the creation of user groups and learning cohorts)
• Manage course enrollment (e.g., progress tracking, etc.)

III. Course Management

• Publish and archive online or blended learning solutions, assign training curricula, and add and delete resources
• Manage the course asset library
• Populate course information and assign learners
• Develop and update standardized tools and reporting for ongoing access to learning information
• Generate standard and custom reports
• Analyze reporting data and recommend strategic direction to the Chief Learning Officer, technical managers, or others
• Create and manage course structures and programs based on instructional designer specifications
• Develop and maintain content pages for major agency-wide training initiatives
• Track course revisions and history to identify faulty courses and resolve issues as needed
• Build online assessments and evaluations in LMS for courses
• Manage relationships with third-party vendors and facilitate the successful linkage of courses to FTC’s LMS
• Assign and manage learning paths, certifications, and compliance training

IV. Training Innovation

• Research and implement emerging learning technologies to enhance employee training (e.g., gamification, etc.)
• Advocate for cultural change within FTC by introducing new instructional methodologies and digital learning formats
• Evaluate the impact of changes to FTC’s IT infrastructure on LMS functionality and other learning technologies
• Drive innovation in training and performance support by integrating new tools and methodologies

V. Troubleshooting

• Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses
• Troubleshoot and resolve issues relating to system functionality and software systems
• Handle escalated support issues requiring LMS vendor interaction
• Collaborate with instructional technologists and designers to resolve LMS access and course content issues

VI. Regulatory Compliance

• Maintain accurate FTC training records to ensure compliance with C.F.R. 410.601
• Review, update, and correct Enterprise Human Resource Integration (EHRI) information required by OPM
• Liaise with the Office of Personnel Management on e-learning initiatives and reporting requirements
• Monitor and implement federal training policy changes that may impact FTC’s LMS and learning programs
• Develop and generate custom reports on user progress, course completion, and compliance
• Provide data insights to support organizational learning strategies

VII. Advisory

• Advise the Chief Learning Officer and senior leaders on LMS advancements workforce training trends and design
• Recommend policies procedures and best practices to integrate learning technologies into FTC’s workforce development
• Provide strategic guidance on LMS use to enhance efficiency and effectiveness in employee learning

KNOWLEDGE & SKILLS

• Technical skills including troubleshooting, and understanding of directories, file structures, and systems
• Ability with course design and development
• Ability to troubleshoot and resolve technical issues
• Ability to collaborate with others at all levels of the organization as well as vendors
• Ability to communicate complex technical concepts in layman’s terms
• Customer service skills, responsive attitude
• Strong oral and written communication skills

BACKGROUND

• Three (3) years of experience as a Cornerstone LMS Administrator working within the government sector required

EDUCATION

• Cornerstone Administrator certification required
• Bachelor’s degree preferred

LOCATION

• Washington, DC, 20580

TELEWORK

• Remote work available

CLEARANCE

• U.S. citizenship is required as it supports the U.S. federal government

CLIENT

• Federal Trade Commission (FTC)

TRAVEL

• Travel is required

WORK HOURS

• 40 hours per week
• 8 hours a day

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Exempt

RELOCATION

• Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.