What are the responsibilities and job description for the Office Administrator position at Knapheide Truck Equipment?
Knapheide Parts and Equipment Store in Quincy, IL is looking to hire an Office Administrator for our online eCommerce site to be the first line of communication for our customers. Whether through providing exceptional customer service or resolving customer questions/concerns, this position is vital to the overall operational success of our company. This full-time position works Monday - Friday from 7:00 AM - 4:00 PM.
Reasons to work with us:
- Stability - We've been in business since 1848
- Growth opportunities - Over 25 retail stores and upfit centers, and continued expansion
- Never Settle - We're committed to adapt, overcome, and continuously improve
- Collaborative, supportive, and engaging work environments
- North America's most popular manufacturer of work truck bodies and truck beds
What you'll be doing:
- Answer incoming customer calls, providing superior service after the sale support including but not limited to part verification, warranty support, troubleshooting and order updates.
- Ensure all customer inquiries have been responded to by end of day.
- Collaborate with inter-company departments when needed to resolve any customer discrepancies or concerns not related to our facility, maintaining a One Knapheide mentality.
- Monitor and respond to customer inquiries submitted through our website.
- Assist customers with unit repair diagrams, create and process custom quotes.
- Process customer transactions using Point of Sale system to process custom orders.
- Monitor Amazon seller central emails and claims, use messaging system to communicate with customers and resolve issues.
- File, monitor and resolve shipping claims (lost or damaged) and process credits or replacement orders.
- Manage customer returns and cancelations process including order refunds and creating CR orders in KBS for incoming product returns.
- Schedule and perform weekly cycle counts, reconcile discrepancies and recounts, report any major findings to Site Manager.
- Monitor inventory turns and adjust min/max stocking levels to optimize inventory.
- Process supplier PO confirmations, receive stock and drop ship purchase orders, follow up on unconfirmed and past due PO's.
- Export and format quarterly customer data report, send to Sales Managers / General Managers for lead opportunities and follow up.
- Review categories within the website and maintain product listing order by relevance and top sellers.
- Set up new items in KBS and Magento, research accurate product descriptions, images and review market pricing.
- Manage production shop orders, release internal orders as needed.
Preferred Experience:
- Four-year degree in a business-related field preferred.
- Ability to read and interpret bill of materials.
- Strong analytical mentality, collaborative mindset with proven problem-solving skills.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers using proper business etiquette.
If you're someone who never settles for second best, takes pride in the work you do, and are looking for a jump start on a new career, apply today!
Salary : $18 - $20
