What are the responsibilities and job description for the Order Processor Specialist - Cairo position at Knauf Middle East, Africa & South Asia?
Knauf stands for opportunity. We know that opportunity looks different to each person and we are proud that we see opportunity in everyone. This exciting role within the Commercial Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
We are a global manufacturer of construction materials and within our Group, our 42,000 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
We are seeking an Order Processor Specialist that will play a crucial role in ensuring the efficient processing and fulfilment of customer orders. Expertise in order processing procedures and attention to detail will contribute to the smooth operation of our order management system.
What You’ll Be Doing
We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within three working days.
Founded in 1932, Knauf is one of the world’s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.
Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.
Headquartered in Dubai, United Arab Emirates, MEASA's reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.
In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.
Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions — we’re shaping a future we can all be proud of.
We are a global manufacturer of construction materials and within our Group, our 42,000 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
We are seeking an Order Processor Specialist that will play a crucial role in ensuring the efficient processing and fulfilment of customer orders. Expertise in order processing procedures and attention to detail will contribute to the smooth operation of our order management system.
What You’ll Be Doing
- Receive and review customer orders through various channels, including phone, email, and online platforms.
- Execute accurate and timely entry of orders into the company's system, verifying pricing, product availability, and shipping details.
- Collaborate closely with the warehouse, logistics, and sales teams to coordinate order fulfillment and delivery schedules.
- Communicate with customers regarding order status updates, shipment tracking information, and resolution of any order-related inquiries or issues.
- Proactively identify and address discrepancies in orders, working to resolve them promptly to ensure customer satisfaction.
- Maintain comprehensive and organized records of orders, invoices, and customer communications.
- Contribute to improving order processing workflows and procedures to enhance efficiency and accuracy.
- Assist in inventory management by monitoring stock levels, initiating replenishment requests, and conducting regular inventory audits.
- Bachelor’s degree in business administration, Logistics, or a related field preferred.
- Proven experience in order processing, customer service, or a similar role, demonstrating a strong track record of accuracy and efficiency.
- Proficiency in using order processing software and familiarity with ERP systems; advanced knowledge of Microsoft Excel is a plus.
- Exceptional attention to detail, organizational skills, and the ability to multitask effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Salary Bonus
- Mobile Phone Business Line
- Medical Life Insurance
We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within three working days.
Founded in 1932, Knauf is one of the world’s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.
Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.
Headquartered in Dubai, United Arab Emirates, MEASA's reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.
In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.
Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions — we’re shaping a future we can all be proud of.
