Logistics Operations Customer Service

Are you looking to take the next step in your career? Join our team at Knichel Logistics as we embark on an exciting new chapter in our brand-new headquarters with-in the Westinghouse campus at Cranberry Woods! We are thrilled to announce that we are expanding and looking for talented individuals to join our Company.  We are in search of driven, solution focused team members that will champion Knichel’s core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.

WHO WE ARE

From the food and beverages that stock our shelves, to electronics and everything in between, Knichel Logistics arranges the transportation of consumer goods throughout North America. We are a fast growing, woman-owned and operated, non-asset-based 3rd Party Logistics Provider headquartered in Cranberry Township, PA.

WHAT WE OFFER

• • • Medical, Dental, and Vision Insurance
    • Flexible Spending Account for Medical and Health-related Expenses 
    • 401K Plan (up to 3% company match, 50% of employee contribution)
    • $25,000 Term Life Insurance group policy
    • Short Term Disability plan
    • Friday WFH option upon completion of introductory period.
    • On-site (fully paid) gym membership access after 60 day introductory period.
    • Paid Holidays & Paid Time Off
      • 1st year - 5 vacation days, 6 sick days, 2 personal days
      • 2nd-4th year - 10 vacation days, 6 sick days and 2 personal days
      • 5th – 10th year - 15 vacation days, 6 sick and 2 personal days
      • 10 years – 20 vacation, 6 sick and 2 personal days
      • 6 Paid Holidays per year – Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, New Year’s Day 
      • OPEN POSITION
    • Customer Service/Operations Position
      • Working with-in our operations department, you will oversee and coordinate various aspects of logistics operations that will ultimately support the movement of our customer’s freight in the most efficient and effective manner possible. Responsibilities may include but not limited to:
        • Accepting, entering and scheduling shipments from our customers into Knichel’s transportation management systems.
        • Coordinating with carriers while monitoring the movement of goods from origin to destination, while resolving any issues that may arise to ensure timely delivery and customer satisfaction.
        • Able and willing to support various shipment modes that Knichel offers to include Less-than-Truckload (LTL), Truckload Brokerage, and Intermodal.
      • Minimum Qualifications
        • High School Diploma or equivalent.  Bachelors’ degree in business, logistics, supply chain, related fields or equivalent experience preferred.
        • 1-3 years of experience in customer service/hospitality type roles. Previous experience in transportation and logistics may be beneficial.
        • Attention to detail and confident decision-making skills
        • Effective written and verbal communication and customer service skills
        • Driven, enthusiastic, high energy, resilient, agile and highly motivated
        • Ability to work and succeed both independently and with-in a team environment

Salary : $25,000