Property Care Operations Leader

We are seeking a highly organized and experienced leader to oversee our Property Care division. As the Property Care Operations Leader, you will manage day-to-day operations, coordinate property maintenance and repairs, and ensure client expectations are met with the highest standards. Responsibilities include managing the department’s operating budget, fostering relationships with clients, subcontractors, and vendors, and driving business development by securing new clients, enhancing service delivery, and improving client satisfaction. The ideal candidate will have a strong background in property management, exceptional communication, leadership and project coordination skills, and the ability to collaborate with diverse teams to deliver outstanding service in high-end residential property management.

Primary Responsibilities:

Department Operations:

• Monitor departmental budgets, billing accuracy, and expenses.
• Review billing rates, service offerings, and client contracts.
• Ensure compliance with safety protocols, insurance requirements, and internal policies.
• Work with marketing to promote services and acquire new clients.
• Drive business development by recruiting new clients, maintaining strong relationships with current clients, and networking with key industry partners.
• Collaborate with all departments for continuous improvement in processes and client satisfaction.

Client and Vendor Relationships:

• Serve as the primary point of contact for client inquiries, issue resolution and project updates.
• Establish and maintain strong relationships with clients, subcontractors, and vendors.
• Prepare proposals, contracts, and pricing for property management services.
• Oversee client onboarding and maintain long-term client engagement.

Team Leadership and Development:

• Recruit, onboard, and train staff, consistent with company standards.
• Conduct annual performance reviews and create professional development plans for team members.
• Manage team schedules and capacity planning.
• Foster a collaborative environment and provide mentorship to team members.

Project Management:

• Prepare regular inspection schedules, ensuring alignment with long-term projections.
• Track project progress and adjust schedules as necessary.
• Manage project costs, labor productivity, and material procurement.
• QAQC client invoicing to ensure accuracy.
• Oversee site activities, including vendor deliveries, project punch lists, and closeouts.
• Manage daily updates with photos and reports to clients and management.

Secondary Responsibilities:

• Administrative support, including maintaining client records and ensuring security protocols for properties.
• Oversee cleaner dispatch, scheduling, and equipment inventory.
• Provide backup for minor handyman/carpentry tasks and vendor coordination.
• Respond to emergency maintenance calls and manage on-call service operations.
• Perform storm checks and assist with property inspections.

Qualifications:

• High school diploma or technical education in a construction-related field.
• 10 years of experience in high-end property management, construction, or related fields.
• Proficiency in Microsoft Office Suite.
• Strong leadership skills with the ability to manage staff and vendors effectively.
• Excellent interpersonal and communication skills.  Must have the proven ability to proactively provide solutions, manage expectations, and foster positive client relationships.

• Knowledge of construction processes, household mechanical systems, appliances, technology and routine maintenance practices for these systems.
• Knowledge and experience with permitting and local ordinances.
• Strong organizational and problem-solving skills with the ability to manage multiple tasks efficiently under pressure.
• Valid driver’s license and the ability to pass background checks.

Knickerbocker Group is proud to offer a competitive benefits package, including:

• Comprehensive health coverage: Excellent medical, dental, and vision insurance, with the majority of premiums covered by the company.
• Health savings: HSA option available to help you save for medical expenses.
• Retirement planning: 401K plan options with an automatic 3% weekly employer contribution after one year.
• Security for the unexpected: Company-paid life insurance, short-term and long-term disability, plus optional supplemental life insurance.
• Support when needed: Access to our Employee Assistance Program (EAP) for confidential support.
• Ownership opportunities: Be part of our Employee Stock Ownership Program (ESOP).
• Time to recharge: Generous paid time off, holidays, and a comprehensive parental leave policy.
• Invest in your growth: Generous reimbursement for continuing education and professional licensing.
• Pet-friendly perks: Employer-sponsored pet insurance to keep your furry family members covered.
• Flexibility: Enjoy workplace flexibility to support a balanced lifestyle. 

Culture at KG

As a 100% employee-owned company, we value balance—time with family, community involvement, and embracing all that Maine has to offer. Knickerbocker Group has been repeatedly recognized as a Best Place to Work in Maine and as Best Architect and Best Builder by Down East magazine. If you're excited to join a dynamic team working on top-tier residential and commercial projects, this is the place for you!

About Knickerbocker Group

Knickerbocker Group is a 100% employee-owned, award-winning design-build firm specializing in architecture, landscape architecture, interior design, property management, and construction services for custom homes and commercial spaces across Maine. With offices in Boothbay, Portland, and soon Brunswick, we are a passionate team dedicated to creativity and craftsmanship from design to field execution. Our Maine-rooted, nationally recognized work is driven by continuous learning, cross-disciplinary collaboration, and a commitment to refining the design-build process. With nearly 50 years of experience, we deliver top-tier service in a flexible, dynamic, and fun work environment that inspires innovation and impact. 

Knickerbocker Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.