Assistant General Manager (AGM)

Job Description:

The KNOCKOUT FITNESS AGM will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude of all company wide policies and initiatives to ensure the integrity of the KNOCKOUT FITNESS brand.

Reports to:
Owner, District Manager, General Manager

Requirements:

• 1 years management experience preferred
• Fitness management experience preferred

Special Skills:

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills

Responsibilities:
Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.

Sales/Revenue Management

• Demonstrate the ability to lead, motivate, and manage a team.
• Achieve desired sales goals.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the clubs programs, facilities and equipment.
• Emphasize importance of staff involvement in the community and neighborhood businesses.

Operations

• Coordinate and work within club support functions of Fitness, Sales and Marketing.
• Support personnel related problems or difficulties by following club procedure and documentation.
• Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the club meets standards for cleanliness, maintenance, safety, and security.
• Conduct weekly detailed inspection of the club with the General Manager utilizing cleaning checklist and forward information to appreciate staff.
• Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
• Reinforce to staff the cleanliness is everyone’s responsibility, not just the maintenance staff.
• Ensure proper inventory of maintenance parts.
• Track completion of opening/closing checklists, stage management, repair & maintenance log, and cleaning checklist.

Leadership/Motivation

• Serve as a role model for employees.
• Communicate effectively by holding monthly and individual meetings with club personnel.
• Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.
• Oversee, support, direct and develop department heads.

Profit Centers

• Illustrate an ability to drive profit center revenue such as personal training, retail, etc…
• Monitor flagged check-in’s to increase revenue and collections.
• Demonstrate an ability to increase revenue per member.

Meetings

• Monthly or Weekly Department Meetings
• Employee Training Meetings
• Weekly Club Management Meeting
• Monthly Performance Evaluations

Accountabilities

• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
• Ensure that the clubs meet Knockout Fitness standards for cleanliness, maintenance, safety, and security.
• Conduct frequent walk throughs.

Measurement Standards

• Ensure standards of clubs cleanliness and customer service excellence.
• Demonstrate professionalism by leading by example.
• Membership retention.
• Timely completion of assigned tasks and projects.
• Follow all policies and procedures.

Above description may be subject to change or alteration at any time.

Job Type: Full-time

Pay: $36,000.00 - $48,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $36,000 - $48,000