What are the responsibilities and job description for the Experience Manager, Ride Operations Team position at Knott's Berry Farm?
Job Description
About Knott's Berry Farm:
We are seeking a skilled Area Manager, Ride Operations to join our team. As a leader in the industry, we strive to deliver exceptional guest experiences while maintaining the highest standards of safety and operational excellence.
Responsibilities:
- Operational Leadership: Oversee the daily operations of assigned ride attractions and guest control areas, ensuring compliance with all safety regulations and operational standards.
- Team Development: Mentor and develop supervisors and team leaders to foster growth, build leadership skills, and improve operational expertise.
- Safety Oversight: Conduct routine safety audits, ensure adherence to protocols, and implement corrective actions as needed to maintain a safe environment for guests and associates.
- Performance Management: Monitor and assess the performance of rides, guest control areas, and staff, providing regular feedback and addressing performance gaps.
- Scheduling and Staffing: Develop and manage staffing plans to ensure adequate coverage for both Ride Operations and Guest Control areas, particularly during peak times and special events.
- Incident Management: Lead the response to operational incidents, ensuring thorough documentation, effective resolution, and communication with stakeholders.
- Collaboration: Partner with other departments to coordinate park-wide initiatives and address operational needs.
- Continuous Improvement: Identify opportunities to enhance efficiency, streamline processes, and implement innovative solutions that drive exceptional guest experiences and team performance.
