What are the responsibilities and job description for the Ride Operations Team Lead position at Knott's Berry Farm?
Job Overview
The Ride Operations Team Lead plays a vital role in ensuring the smooth operation of our ride attractions and guest control functions. This position is responsible for overseeing daily operations, leadership, and compliance with safety standards, operational procedures, and company policies.
Key Responsibilities
- Operational Leadership: Oversee ride operations and guest control areas to ensure compliance with safety regulations and operational standards.
- Team Development: Mentor supervisors and team leaders to foster growth, build leadership skills, and improve operational expertise.
- Safety Oversight: Conduct routine safety audits and implement corrective actions as needed to maintain a safe environment.
- Performance Management: Monitor and assess ride performance, guest control areas, and staff, providing regular feedback and addressing performance gaps.
- Scheduling and Staffing: Develop and manage staffing plans to ensure adequate coverage during peak times and special events.
- Incident Management: Lead incident responses, ensuring thorough documentation, effective resolution, and communication with stakeholders.
- Collaboration: Partner with other departments to coordinate park-wide initiatives and address operational needs.
- Continuous Improvement: Identify opportunities to enhance efficiency, streamline processes, and implement innovative solutions.
