What are the responsibilities and job description for the Entry Level IT Support Specialist position at Knouse Foods?
About Us:
Knouse Foods Cooperative is committed to supporting and empowering our team to deliver excellent service to our company and customers. Join our Information Technology team to begin your career in IT with opportunities to grow and develop in a supportive environment.
Job Summary:
As an IT Support Specialist, you will assist company end users by supporting, training, and configuring computer systems and software. You will play a vital role in maintaining operational excellence by ensuring hardware and software run smoothly and meet company standards.
Key Responsibilities:
- Install and configure hardware/software according to user needs and company policies.
- Provide user training, create documentation, and answer technical inquiries.
- Maintain system capability by testing components and replacing them as necessary.
- Document hardware/software changes and update policies and procedures.
- Operate and maintain a help desk to address user concerns.
- Coordinate equipment repairs and evaluate new technology.
- Uphold confidentiality to maintain client trust and operational integrity.
- Transport assets to various company locations using a company vehicle as required.
- Additional duties as assigned by management.
Qualifications:
- Strong problem-solving skills and ability to present technical information clearly.
- Experience in software maintenance, testing, and process improvement.
- Effective communication skills in English, both one-on-one and in groups.
- Ability to work collaboratively with diverse personalities and backgrounds.
- Maintain confidentiality and adhere to company policies.
Physical Demands:
- Ability to move between office locations and rack mount equipment.
- Flexibility to work in production environments and transport equipment.
- Must possess a valid driver’s license and current automobile insurance.
Why Join Us?
- Supportive team environment with opportunities for growth.
- Hands-on experience in a dynamic IT setting.
- Be part of a company committed to continuous improvement and innovation.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
