Student Intake Specialist / Communications Manager

Position Overview:

We are seeking a Student Intake Specialist / Communications Manager to join our team. This dual-role position is responsible for coordinating student intake and registration processes, while also handling low-code/no-code software maintenance and client communication.

The ideal candidate is detail-oriented, tech-savvy, and enjoys collaborating with parents and team members.

About Us:

Knower Academics strives to provide students with flexible and customized educational support. Our instructors specialize in one-to-one academic support. Energetic and motivated, each instructor brings their unique skill set to the table. We operate as a team to help each student meet their academic goals.

Key Responsibilities:

Student Intake & Registration Coordination:

• Communicate registration processes and send relevant information to families of prospective students.
• Follow up with families about student registration and schedule consultation appointments.
• Proofread and send consultation summaries promptly.
• Accurately enter and maintain student data in Airtable or other CRM systems.

Communication Management:

• Act as a first point of contact for customer inquiries, ensuring clear and professional communication.
• Manage email and telephone correspondence.
• Maintain organized communication records.
• Coordinate with internal teams to ensure seamless information flow.
• Monitor and manage incoming Post Office mail, ensuring timely handling of documents and correspondence.

Low-Code/No-Code Software Maintenance:

• Update and maintain workflows and automations using tools like Zapier, Asana, and Airtable.
• Manage website content updates and maintenance using WordPress.
• Troubleshoot minor technical issues or coordinate with external support when necessary.

Desired Qualities:

• Passion for teaching and education.
• Desire to support students and their families in their pursuit of academic goals.
• Positive, solution-oriented attitude.
• Desire to work for Knower Academics long term.

Requirements:

• Must pass a background check.
• Available for regularly scheduled work hours.
• Clear communicator with the ability to work well and empathize with others.
• Professional demeanor and excellent organizational skills.
• Regular and reliable work attendance.

Qualifications:

• Education: Bachelor’s degree in a relevant field such as Communications, Education, Business Administration, Marketing, Information Systems, or a related discipline.
• Experience: Prior experience in communications, customer service, or administrative roles is preferred. Familiarity with CRM systems and website maintenance.
• Technical Skills: Proficiency in low-code/no-code tools such as Asana, Zapier, WordPress, and Airtable.
• Communication: Strong written and verbal communication skills with attention to detail.
• Organization: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Interpersonal Skills: Friendly and professional demeanor with a customer-focused approach.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and skill development.
• The chance to make a meaningful impact in students' educational journeys.

Hours:

• Priority on hiring part-time, 10 to 30 hours per week.
• Position staffed in-person at the Knower Academics office, 50 Highland St., Plymouth NH. Some remote work will be available.
• Monday through Friday work schedule. Exact hours TBD.
• Full-time advancement opportunities available.

Compensation:

• Hourly pay: $20 to $30 per hour, commensurate with experience.
• 401(k) Matching: Available for all employees over age 21, up to 4% of employee's pay.

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Professional development assistance
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Plymouth, NH 03264 (Required)

Ability to Relocate:

• Plymouth, NH 03264: Relocate before starting work (Required)

Work Location: Hybrid remote in Plymouth, NH 03264

Salary : $20 - $30