What are the responsibilities and job description for the Customer Service Representative position at Knoxville Utilities?
Salary : $20.00 Hourly
Location : 4505 Middlebrook Pike Knoxville, TN
Job Type : Full-Time / Regular
Job Number : 00744
Department : Customer Service
Opening Date : 01 / 17 / 2025
Closing Date : 1 / 31 / 2025 11 : 59 PM Eastern
Classification : Customer Rep
Work Hours : 40 hours / week : Mon - Sun
About KUB : KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.
About the Role : Customer Service Representatives provide high quality customer care by focusing and meeting a wide variety of customer needs and / or inquiries at our call center(s) and walk-in service center(s). Representatives provide professional interactions with customers utilizing active listening and positive communication skills. This position involves working on the phone or at a teller window and requires the ability to problem solve and / or manage multiple priorities. Most schedules fall within a Monday-Friday, 7 a.m. - 6 p.m. period; shifts are staffed 24 hours per day, 7 days per week. Schedules are subject to change based on volume of customer contacts and / or business needs. Must be available to work KUB emergency situations as needed.
Qualifications
Physical Requirements :
Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Minimum Requirements :
- High School Diploma or equivalent
- Good oral and written communication skills
- Strong customer service skills, including active listening, courtesy, information gathering and problem solving
- Good PC Skills, including accurate data entry
- Ability to handle confidential information
- Valid driver's license (Required for Level II Customer Service Representative and above)
Preferred Requirements :
Selection Process
About the Selection Process :
Phase 1 - Apply online at www.kub.org
Phase 2 - Experience, training, and education evaluation
Phase 3 - Interview with department representatives
Phase 4 - Written, performance, and behavioral exercises
Phase 5 - Background Investigation
Phase 6 - Physical assessment and / or drug screen
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
If you would like to attach a resume to your application, please make sure it is attached in the "Attachments" section.
If you answered "Career / Job Fair," Employee Referral," or "Other" to the 'how did you first hear about this opportunity' question, please include details here. If 'no,' please type "N / A" in the text box.
Which statement below best describes the highest level of education you have completed?
Describe your reasons for leaving your jobs within the past seven years.
Have you Interviewed with KUB in the past? If so, for what position?
The Call Center is open from 7am-6pm, are you able to work within these hours?
Are you fluent in both Spanish and English?
Describe why you are interested in this position and working at KUB.
Describe your experience most pertinent to this position.
Please describe your experience interacting with and / or assisting customers.
Required Question
Salary : $20
