Customer Service Representative

Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters repair orders for services required.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or inquires with appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Update company spreadsheets, logs, or company software.
• Assist the E-Commerce department.
• Performs other related duties as assigned.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch.

The employee is occasionally required to lift up to 45 pounds. The vision requirements include close vision and ability to adjust focus.

SDS Imports, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer and making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We welcome the employment of women, minorities, veterans, and individuals with disabilities in our workforce. If you are in need of special assistance, please contact our Human Resources Department

WORK AUTHORIZATION:

This position requires compliance with ITAR requirement. Must be a “U.S. Person” (per ITAR 120.15) and are required to show proof substantiating this upon being hired

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient in Microsoft office with the ability to learn new software.
• Ability to protect and maintain confidential information.
• Ability to work in a warehouse environment exposed to potential extremes in temperature.