Job Description
Job Description
Join Vivie and help us create meaningful impact! As a Senior IT Support Specialist, you’ll provide advanced technical support, troubleshoot complex issues, and ensure smooth operation of our IT systems to empower our team and enhance productivity. We’re looking for a tech-savvy professional with qualifications such as experience in IT support, expertise in systems administration, and strong problem-solving skills.
At Vivie, we value our people and offer a competitive pay range of $31-$37 / hr. based on qualifications, experience, and location. Our comprehensive benefits package includes health coverage, professional development opportunities, and wellness programs.
Let’s grow together—apply now and discover the difference you can make at Vivie!
Vivie is an equal opportunity employer.
Scope :
- Provide mentorship to the IT Support team to ensure a successful work environment.
- Collaborate with IT leadership to meet needs and changes to the environment.
- Provide first-level resolution for IT devices and software issues.
- Set up desktop hardware for end users.
- Upgrade, maintain, and support office technology and systems.
Key Responsibilities :
Review and troubleshoot all new incidents and requests and escalate when unable to resolve.Document all help desk interactions within ticketing system.Provide ongoing support for jobsite locations and remote users.Travel during business hours periodically to jobsite locations.Deploy, inventory, and maintain hardware and software.Setup, configure, and deploy hardware and software for new and current staff.Provide instruction and assist staff with the many different technologies being used in the environment.Perform software upgrades.Work with and resolve end user issues.Coordinate support and services with multiple IT vendors.Work with healthcare related systems.Provide direction and guidance to IT Support staff to insure they are following departmental guidelines, policies, and procedures.Provide recommendations and insights to leadership to improve support levels and provide a better experience to end users.Work with IT leadership to identify and set clear goals for the support team.Help coordinate with IT leadership that the support team covers required shifts and scheduled trips.The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.Education and Experience Required :
AAS Degree in Information Technology and 4 years of prior help desk experience, or those with an equivalent experience of 4-6 years in a help desk role.Knowledge of Windows 10 operating systems.Knowledge of iOS and Android mobile operating systems.Excellent analytical, problem solving, and time management skills.Ability to work in a fast-paced environment with changing priorities and deadlines.Thorough documentation skills.Microsoft Server OS / Active Directory experience.Basic network troubleshooting.Must complete and pass a state required background study.Able to physically perform the duties required by the positionRequired to have the ability to read, write and speak English well enough to communicate with staff, residents, and visitors.Reports To : IT Support Manager
Salary : $31 - $37
