Salary : $37.96 - $45.32 Hourly
Location : Minnetonka, MN
Job Type : Full-time
Job Number : 2025-00029
Department : Administration
Division : Information Technology
Opening Date : 02 / 20 / 2025
Closing Date : 3 / 5 / 2025 11 : 59 PM Central
FLSA : Non-Exempt
Why Minnetonka?
Supportive culture
- Work-life fit
- Well-being
- Employee-focused
- Make a difference
Our greatest asset are our people. City of Minnetonka employees work together to drive change and make a meaningful impact on the community. We support one another in our personal and professional lives. You can expect to make a difference because in Minnetonka you and your work matter.
Job Description
Provide technical assistance and maintenance support for PCs, laptops, printers, mobile devices, audio visual devices, business applications, and other office equipment. This position serves as the primary help desk support to users.
Duties / Responsibilities
Provide first line response for users requiring assistance with information technology issues and problems.Provide technical assistance and maintenance support for the City's IT hardware, software, mobile devices, AV equipment, network, as well as printers, scanners, copiers, and other peripheralsTracks and prioritizes requests utilizing the help desk systemPerforms replacement of PC's, laptops, and office equipment based on the city's capital replacement planAssist with distributing, configuring, and maintaining city-issued mobile devices (smartphones, tablets, etc.)Performs post-resolution follow-ups with end-user and team members as necessaryInitiate hardware, software, and printer service calls with vendorsParticipate in new hire IT onboarding. Trains new hires on use of city technology and best practicesAssist with implementation and integration of new technologies.Assist with basic CISCO VoIP phone support, and the City's IP-based video surveillance systems as required.Performs other duties consistent with the responsibilities of the position as apparent or assigned.Qualifications
Minimum Qualifications
Associate's Degree in computer science, information systems, or other related technical field. Equivalent experience may be substituted for degree.Two (2) years of recent experience with troubleshooting and set up of PC's, laptops, AV equipment, copiers and printers, including experience in providing office support to users of Microsoft Windows and Microsoft Office applications.One (1) year of recent experience working with Microsoft Active Directory and Microsoft Exchange server.One (1) year experience supporting iOS devicesAbility to work a flexible schedule including some weekends, evenings and early mornings.Must have valid MN driver's licenseDesirable Qualifications
Mobile device management (MDM) software experienceLocal government work experienceExperience working with outside vendorsExperience with BCA, CJIS, and PCI Security complianceExperience supporting Microsoft OneNoteExperience supporting Microsoft Office 365Additional Information
Knowledge, Skills and Abilities
Entry-Level Knowledge of :
Microsoft Active Directory, Group Policies, and Microsoft Exchange.IT security principles and policies.Current network hardware, protocols, and standards.Skilled in :
Troubleshooting Windows 10 / 11 operating system and applicationsTroubleshooting iOS mobile device issues.Providing remote support of technical issues either via telephone, face-to-face, or utilizing remote support toolsHardware deployment, installation and support.Supporting multiple users on a wide variety of software applicationsQuickly learning new technologies.Providing a high level of customer service to city officials, and employees.Prioritizing work assignments and attention to details.Proficiency in Microsoft Operating Systems and Microsoft OfficeAbility to :
Employ good judgment and make sound decisions in accordance with established procedures and policies.Work collaboratively, cooperatively, and positively in a team environment.Communicate timely, effectively, and professionally in all forms of communication with internal and external customersOrganize, plan and manage multiple tasks with minimal supervisionApply critical thinking skills in rendering solutions to various technical issues.Willingness to take on new tasks and responsibilities.Commit to and believe in the organizations shared values.PHYSICAL REQUIREMENTS
This work requires the occasional exertion of up to 25 pounds of force;Regularly requires speaking, hearing and using hands to manipulate objects;Frequently requires sitting, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting;Standard vision requirements with or without corrective lenses;Vocal communication is required for expressing or exchanging ideas by means of the spoken word;hearing is required to perceive information at normal spoken word levels and to receive detailed information through verbal communications and / or to make fine distinctions in sound;Requires preparing and analyzing written or computer data, visual inspection involving small defects and / or small parts using measuring devices;Operating machines and observing general surroundings and activities;Work has no exposure to adverse environmental conditions;Work is generally in a minimally noisy location, in a secure space, within a modular office setting (e.g. business office, light traffic)Our Shared Values : We seek candidates with a commitment to support the organization's shared values; to support authentic communication, be an adaptable learner & innovator, serve as a team player, show enthusiasm, promote health human relationships, and share successes.Our Diversity Equity & Inclusion Competencies : To foster effective working relationships and appreciate the differences of fellow co-workers. To work collaboratively with others, promoting employee talents, skills and ideas. To reserve judgement; by listening for different views & perspectives before drawing conclusions.
Not Sure You Meet All the Qualifications?
If this role interests you, but you're unsure about meeting all the listed requirements, we encourage you to apply! Your unique experiences may be more relevant than you think, and we value both technical skills and diverse perspectives.
How to Apply :
Click "Apply" at the top of the page before the closing date.Submit these documents via the online application system (no zip files or links) :Resume
Cover LetterQuestions? Contact Human Resources atHiring Process :
Open Job Posting : Requsition is open and accepting applications.Selection Process : Qualified applicants join a candidate pool. Hiring managers select candidates for interviews and / or assessments. You'll be notified if selected.Pre-Employment Screening : This may include a driver's license, a criminal history background check, a drug test, a physical exam, a work assessment or simulation, and, if education-based, proof of qualifications.Contact Us :
For position-related questions, email Katie Xiong at
Veteran's Preference :
Veterans can request preference under MN Statute 197.455 by submitting a DD214 with their application.
Equal Opportunity Employer :
The City of Minnetonka values diversity and does not discriminate based on race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, public assistance status, or other protected classes.
Visit our page for more information.
I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position. If a question is answered by the statement "See Resume", or copy and paste from my resume, the question will be treated as if there is no answer. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process.
Do you possess a valid driver's license from Minnesota or another state of U.S. territory?
Please select the option that fits your education and experience best. IT support role as indicated below include : troubleshooting and set up of PC's, laptops, AV equipment, copiers and printers, including experience in providing office support to users of Microsoft Windows and Microsoft Office applications. Degree / education requirement as indicated below must be in computer science, information systems, other related TECHNICAL field.
Combination of education and experience less than 4 years.Combination of education and experience to equal 4 years.Combination of education and experience to equal 5-7 years.Combination of education and experience to equal 7 years.If you indicated you have work experience in an Information Technology support role, please summarize your experience, and relevant job duties as well as which roles you held that fit this description. DO NOT include experience with in-home networks or computer systems. Years of experience should be full time equivalent.
Do you have professional certifications in Information Systems, Computer Science, or a related field?
If you answered yes, please provide a list of related active certifications. Otherwise, enter N / A.
How many recent years of experience working with Microsoft Active Directory and Microsoft Exchange server do you have?
Less than 1 year1 year2 years3 - 4 years5 yearsIf you indicated you have work experience with Microsoft Active Directory and Microsoft Exchange server, please summarize your experience, and relevant job duties and list which job you held while completing these duties.
If you indicated you have recent work experience providing technical support please select all that apply :
troubleshooting computer issuessetup of PC's and mobile computerssetup of AV equipmenttroubleshooting copier and printer issuesinstalling technologyuse imaging softwaresoftware deploymentuse help desk softwareMS OneNoteMS Office 365MS Windows 10 / 11Please summarize your experience and relevant job duties, and specify which roles you held where you provided technical support in the areas selected in the previous question.
Do you possess work experience setting up and supporting iOS devices?
If you indicated you possess work experience setting up and supporting iOS devices, please list some of the devices you supported and your role and responsibility in this area.
Do you have recent experience supporting CISCO VoIP telephony systems?
If you have recent help desk support experience, how many end users do you support?
I do not have help desk experienceless than 2020 - 5051 - 100101 - 150151 - 250251 Have you worked for a Municipal / County or other governmental Employer in a technical role? (This question is limited to City and County work only. DO NOT include work in a school district, university, other government setting, or volunteer committee work in your answer.)
In addition to regularly scheduled hours (typically 8 : 00 a.m.-4 : 30 p.m.), are you able to work outside regular hours (evenings and weekends) as projects and other emergencies require?
Required Question
Salary : $38 - $45
