What are the responsibilities and job description for the Service Writer/Advisor position at Koch Auto Parts & Service?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring that their needs are met with professionalism and expertise. The ideal candidate will have a strong background in automotive repair and diagnostics, allowing them to effectively communicate with both customers and technicians.
Duties
- Greet customers and assess their service needs, providing exceptional customer service throughout the process.
- Accurately document customer concerns and vehicle issues for the service team.
- Collaborate with mechanics and service technicians to determine necessary repairs and services.
- Prepare detailed estimates for repairs, including parts and labor costs.
- Maintain clear communication with customers regarding the status of their vehicles and any changes to the initial service plan.
- Ensure all work orders are completed accurately and efficiently, following up on any outstanding issues.
- Stay updated on automotive technology trends, vehicle maintenance best practices, and industry standards.
Experience
- Proven experience in vehicle maintenance, automotive repair, or a related field is preferred but not necessary.
- Familiarity with tire service, diesel engine repair, automotive diagnostics, and mechanic duties is highly desirable.
- Strong mechanical knowledge coupled with experience in auto estimating will be advantageous.
- Excellent collaboration skills to work effectively with sales teams and service technicians.
- A commitment to providing outstanding customer service while handling multiple tasks efficiently in a fast-paced environment.
If you are passionate about the automotive industry and possess the skills necessary to excel as a Service Writer, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Batesville, IN 47006 (Required)
Ability to Relocate:
- Batesville, IN 47006: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000