IT Technician (AMP - Corp Admin)

Job Title: IT Support Technician

Reports To: IT Manager

Date Updated: April 9th, 2025

Job Description:

We are seeking a highly motivated and dedicated IT Support Technician to join our team. The successful candidate will provide support to the IT department and assist with a variety of tasks and projects. This role is designed to provide hands-on experience in various aspects of IT, including hardware and software support, helpdesk support, and system maintenance.

The ideal candidate will have good technical knowledge and be able to communicate effectively to understand problems and explain solutions. They must also be customer-oriented, patient when dealing with difficult situations, and comfortable in a fast-paced environment.

Job Duties:

• Provide first-level support: Respond to and resolve incoming helpdesk tickets, phone calls, and emails from end-users regarding hardware, software, and network issues.

• Troubleshoot basic issues: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.

• Install and configure: Set up new user accounts, install and configure software and hardware for new employees.

• Workstation Support: Provide installation, configuration, and troubleshooting for both Microsoft Windows and MacOS operating systems.

• Escalate complex issues: Properly escalate unresolved issues to higher-level support and track the status of escalated tickets.

• Document solutions: Maintain accurate records of issues and resolutions in the helpdesk ticketing system.

• Perform routine maintenance: Assist with routine maintenance tasks such as software updates, backups, and system checks.

• Support IT projects: Contribute to IT projects, including system upgrades and migrations, as needed.

• Inventory management: Help maintain inventory of hardware and software assets.

• User training: Provide basic training and support to end-users on IT systems and software.

• Policy adherence: Ensure compliance with IT policies and procedures.

What you will bring to the team:

• Education: Currently pursuing or recently completed a degree in Computer Science, Information Technology, or related field

• Experience: Previous experience in a helpdesk or customer support role is preferred.
• Technical skills: Basic understanding of computer hardware, software, and networking concepts

• Communication skills: Strong verbal communication skills

• Problem-solving skills: Ability to troubleshoot and resolve technical issues efficiently.

• Customer service: Excellent customer service skills and a friendly, approachable demeanor.

• Team Player: Ability to work well in a team environment and collaborate with other IT team members.

What you will gain from this position:

• Hands-on experience: Gain practical experience in a professional IT environment.

• Exposure: Work with a wide range of IT systems and technologies.

• Mentorship: Receive guidance from experienced IT professionals.

• Contribution: Opportunity to contribute to ongoing IT projects and initiatives.

• Career opportunities: Potential for future employment opportunities with the organization.

Benefit Highlights:

Company provided Health, Dental, Vision
Company paid life insurance benefit of $50,000
401k Match!

Generous PTO Accrual 3 ADDITIONAL Personal Days
9 Paid Holidays

Tuition Reimbursement and so much more!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.