Service and Parts Coordinator

The Service and Parts Coordinator is responsible for overseeing and managing all activities related to service coordination and parts inventory management. This includes scheduling service calls, ensuring timely delivery of parts, managing parts inventory, and providing support to service technicians and customers. This role requires excellent organizational skills, a strong understanding of inventory management, and exceptional communication skills.

Key Responsibilities:

• Service Coordination:
• Schedule and coordinate service appointments for customers, prioritizing based on urgency and technician availability.
• Communicate with customers regarding service appointment times, estimated arrival times, and updates.
• Dispatch service technicians, providing them with relevant job details and required parts.
• Track service calls to ensure timely completion and follow up with customers as needed.
• Parts Management:
• Manage parts inventory, ensuring optimal stock levels and timely replenishment.
• Order parts from suppliers as required, tracking order status to ensure timely delivery.
• Monitor parts usage and maintain accurate records of parts distribution to technicians and customers.
• Coordinate with suppliers to handle returns, warranties, and quality issues.
• Customer Service:
• Act as the primary point of contact for customer inquiries regarding service and parts.
• Address customer complaints and escalate issues to the Service Manager when necessary.
• Provide cost estimates and timelines for parts and services when requested.
• Documentation and Reporting:
• Maintain accurate records of service calls, parts inventory, and service technician activities.
• Generate and distribute reports on service and parts metrics, such as parts usage, technician productivity, and service completion times.
• Ensure compliance with company policies and industry regulations regarding parts and service management.
• Team Collaboration:
• Collaborate with the service team, sales team, and suppliers to ensure efficient service delivery.
• Work closely with technicians to forecast parts needs and coordinate for any complex or specialized parts.
• Provide support to other departments as needed to enhance customer satisfaction.
  
  
  

Qualifications:

Education:

High school diploma or equivalent required.

Qualifications:

Valid Driver's license and complete a pre-employment drug screening.

Experience:

Minimum of 2 years of experience in parts coordination and/or service management within a technical or mechanical field.

Skills:

• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficient in inventory management software and MS Office Suite.
• Ability to work independently and within a team setting.
• Detail-oriented with strong problem-solving skills.
  
  
  

Knowledge:

• Understanding of parts inventory systems and logistics.
• Basic knowledge of the technical aspects of the industry or willingness to learn.
  
  
  

Working Conditions:

• Standard service hours; 8-5 Monday-Friday
• Potential for some physical requirements, such as moving parts or boxes within the service and parts department.
  
  
  

Byrider is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.