What are the responsibilities and job description for the Customer Service Representative - Sales position at Koda Carpet Cleaning?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, and text in a timely and professional manner.
- Provide accurate information regarding products and services to clients.
- Analyze customer needs and offer appropriate solutions or alternatives.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve client services and enhance customer satisfaction.
- Uphold company policies and procedures while delivering outstanding service.
Skills
- Previous experience in a call center or customer service environment is required.
- Strong phone etiquette with excellent verbal communication skills.
- Proficient in using office software and customer relationship management (CRM) tools.
- Ability to analyze situations effectively and provide solutions promptly.
- Outbound calling experience is beneficial for proactive client engagement.
- A sales-oriented mindset can help identify opportunities for upselling services.
Join us in creating memorable experiences for our customers by delivering top-notch service as a Customer Service Representative. Your contribution will be vital in fostering lasting relationships with our clients.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Holland, MI 49423 (Preferred)
Work Location: In person
Salary : $17 - $19