Branch Manager - Car Rental

Seeking a motivated and resourceful Branch Manager to lead operations at our small car rental business in Kodiak, Alaska. This role requires a hands-on, adaptable professional who can oversee daily operations, manage a small team, and ensure exceptional customer service in a remote and unique environment. If you’re passionate about leadership, logistics, and the great outdoors, this is the perfect opportunity for you!

Responsibilities include:

• Operational Management:
• Oversee day-to-day operations, including vehicle availability, rentals, returns, and maintenance scheduling.
• Maintain compliance with local, state, and federal regulations related to vehicle rental operations.
• Monitor and manage fleet inventory, ensuring vehicles are clean, fueled, and rental-ready.
• Customer Service:
• Deliver excellent customer service, addressing customer inquiries, complaints, and special requests promptly.
• Foster positive relationships with customers, ensuring a seamless rental experience.
• Develop strategies to attract and retain repeat customers.
• Team Leadership:
• Supervise, train, and motivate a small team of rental agents and support staff.
• Create work schedules, assign tasks, and monitor performance.
• Promote a positive and collaborative workplace culture.
• Financial Oversight:
• Identify and implement strategies to maximize profitability.
• Marketing and Community Engagement:
• Develop local marketing campaigns to attract tourists and locals.
• Collaborate with local businesses, hotels, and tourism agencies to build partnerships.
• Represent the business at community events and gatherings.
• Problem-Solving and Adaptability:
• Address challenges unique to the remote Kodiak area, such as logistics, limited resources, and weather-related issues.
• Implement creative solutions to ensure smooth branch operations in a remote environment.
• Meet production demands in a very fast paced environment that requires a quick turn around of vehicles
• Manage rental fleet to ensure vehicle condition is documented prior to rental.
• Manage incoming rentals to ensure vehicle has not sustained any damage during customers rental.
• Mentoring/redirecting/coaching employees to be compliant with company policies and procedures
• Completing all required reporting in the allotted time frame
• Maintaining a clean and safe working environment at all times

Requirements:

• Experience: Minimum 3 years of management experience, preferably in car rental, hospitality, or logistics.
• Strong leadership and team-building abilities.
• Excellent customer service and interpersonal skills.
• Proficient in financial management and reporting.
• Problem-solving mindset, especially in unique or remote conditions.
• Associate or Bachelor's degree preferred
• Valid driver's license with a clean driving history
• Willing to undergo a background check, in accordance with local laws

Benefits:

• Generous Bonus plan
• Matching 401K
• Holiday Pay
• Tuition Assistance
• Relocation Assistance

Work Remotely

• No

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Application Question(s):

• Do you have a clean driving record with no DUI's or DWI's?
• Are you willing to relocate to Kodiak, AK?

Experience:

• Management: 3 years (Preferred)
• related: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $60,000 - $80,000