What are the responsibilities and job description for the Service Manager position at KODIAK Construction Recruiting & Staffing?
Job Title : Service Manager – Commercial HVAC
Location : Ames, Iowa
Job Summary :
We are seeking an experienced Service Manager to lead our Commercial HVAC service operations in Ames, Iowa. This role is responsible for overseeing service technicians, managing customer relationships, ensuring high-quality service delivery, and driving operational efficiency. The ideal candidate will have strong leadership skills, technical expertise in commercial HVAC systems, and a commitment to customer satisfaction.
Key Responsibilities :
- Team Leadership & Management :
- Supervise, train, and mentor a team of HVAC service technicians.
- Schedule and dispatch technicians for service calls, preventative maintenance, and emergency repairs.
- Monitor technician performance and ensure compliance with company policies and safety regulations.
- Operations & Service Delivery :
- Oversee day-to-day operations of the service department to ensure timely and high-quality service.
- Implement and maintain best practices for troubleshooting, diagnostics, and repairs.
- Ensure all work complies with industry standards, local codes, and safety guidelines.
- Customer Relations & Sales Support :
- Build and maintain strong relationships with commercial clients.
- Respond to customer inquiries, resolve service issues, and ensure customer satisfaction.
- Assist in preparing service contracts, proposals, and estimates for maintenance agreements.
- Financial & Performance Management :
- Manage department budget, track expenses, and optimize cost-efficiency.
- Drive profitability through effective scheduling, technician utilization, and upselling of maintenance agreements.
- Monitor KPIs and performance metrics to improve service operations.
Qualifications :
Benefits :
