Customer-Facing Role

This position involves interacting with customers through various communication channels, providing them with information and assistance.

Responsibilities include answering incoming calls, responding to online inquiries, and contacting customers after their visit to gauge their experience.

• Key Responsibilities:
• Manage all incoming calls and arrange appointments.
• Respond to online inquiries to facilitate visits to our dealership.
• Contact customers after their visit to gather feedback.
• Help customers select vehicles and promote models, features, and services via phone, email, text, or chat.
• Maintain accurate sales records in our CRM system.
• Stay informed about all vehicles, accessories, financing options, and promotions.
• Participate in staff meetings, training sessions, and educational classes as necessary.
• Perform other tasks as assigned.