JOB DESCRIPTION

                                                                                                                                                               Love the land, the ocean and the people of Kohanaiki.

                                                                                                                                                     “E mālama I ko uka, ko kai, a me ko Kohanaiki no ka pono I kākou”.

Job Responsibilities and Standards:

The following description of job responsibilities and standards are intended to reflect the

essential functions of the position. This outline does not detail every aspect of the position and there may be other responsibilities and duties as assigned.

 Job Specifics:

• Ensures that the club's customer service standards are maintained at an exceptional level while adhering to Kohanaiki policies and procedures
• Complete projects such as window cleaning, floor scrubbing, upholstery and carpet cleaning and any other misc. duties assigned by the Executive Housekeeper and Housekeeping Manager
• Assist the Housekeeping team to complete tasks when required
• Ensure the cleanliness of kitchen areas, including kitchen counter tops, cabinets, utensils, stoves, ovens, refrigerators, dishwashers and appliances.
• Ensure the cleanliness of the bathrooms - Clean, disinfect, and deodorize lavatories, toilet bowls, shower stalls (including outside showers) and bath tubs in all restrooms to maintain a sanitary condition.
• Ensure the cleanliness of the lanais, windows and sliding doors.
• Ensure the proper working conditions of all appliances in each unit and report any discrepancies.
• Attend to and assists guests’ needs.
• Able and willing to cover public area task when & where necessary
• Able and willing to cover other public area shifts when & where needed
• Maintain all equipment used daily and report any discrepancies of broken parts to management. Keeps equipment clean to ensure safe and proper working order.
• Observe safe working practices and wear protective equipment while performing assigned tasks, as required.
• Ensure that all Lost and Found items are turn to Housekeeping or Security by the end of the shift.
• Ensure that keys, device and completed assignments are turned in to Housekeeping manager.
• Perform other related duties as required by management.

Qualifications:

• Valid U.S. Driver’s License.
• High school diploma or equivalent
• 1-2 years of Housekeeping experience preferred
• Must be able to work a flexible schedule as well as on weekends and holidays
• Must be multi-tasked and detail oriented.

Customer Service Responsibility:

• Ensures that the club's customer service standards are maintained at an exceptional level.
• Presents self in a professional manner including appearance, identification, and general communication and conduct at all times.
• Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events.
• Listens effectively, responds to guests’ requests in a friendly “can do” manner.

Dependability: 

• Attendance: Adheres to established schedule of work hours. Follows established procedures for early notification to supervisor when unable to report to work. Call a manager 30 minutes before shift starts to avoid an improper call in.
  1. Punctuality: Arrives to work at scheduled times and works until authorized to leave.
• Attends all mandatory education/in-service programs and demonstrates understanding of responsibilities through appropriate actions.
• Demonstrates effective communication by utilizing positive verbal and non-verbal skills in all interactions.
• Must be able to work a flexible schedule and extra hours when needed.

Safety:

• Demonstrates adherence to the club's safe practice procedures and makes recommendations to improve safety. Reports any unsafe work practice to supervisor.
• Consistently utilizes proper body mechanics in performance of responsibilities, as evidenced by supervisor’s observation and no injury to self or others due to improper work habits.
• Follows proper reporting procedures when injured at work. Is aware of the location of material safety data sheets and refers to them when necessary.

Physical and Mental Requirements of the Job:

• Excellent communication skills
• Must be able to work with people in a modest paced environment
• Able to work indoors as well as outdoors
• Possess a positive attitude and the aloha spirit
• Able to stand for long periods of time, frequent bending, pushing, lifting, carrying and above should reaching
• Must be able to work on a ladder with heights ranging from 6ft to 10ft.
• Able to handle heavy duty equipment.
• Able to lift between 45 – 55 pounds & push around 75lbs on own.
• Able to use vacuum, blower, supply cart (driving required), floor equipment, upholstery & carpet machines, two-way radio and cleaning chemicals.