What are the responsibilities and job description for the Facilities Planner, Work Order Management Software position at KOHLS?
About the Role
This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday to Thursday, with the option to work remotely on Fridays.
In this role, you will deliver projects that drive sales, improve process efficiency and support consistent store execution. Build cross-functional partnerships, develop and grow business relationships, influence business partners and gain support on project expectations
What You’ll Do
Manage and implement the work order management software (eSupport) for the facilities and implementation teams.
Coordinate and administer any changes or updates in the system that are needed from the team.
Analyze and optimize workflows related to work order management.
Provide training on the use of the work order management system and any updates as needed.
Monitor system performance and identify areas for improvement.
Prepare and deliver reports on work order metrics and performance.
Collaborate with stakeholders to gather requirements and feedback for system enhancements.
Provide additional support for the Landlord CAM team working on billing reconciliations, lease review, dispute resolution, audits and budgeting.
Develop communication in support of key initiatives that have broad impact across the organization
Set and continually manage project expectations with key stakeholders
Understand the audience and communicate difficult and sensitive information accordingly
Audit communication tools to ensure consistency, accuracy and timeliness
Evaluate communication through “We’re Listening” and “Hindsight” meetings
Communicate and collaborate with leadership and vendor executives on status, issues and decisions to influence outcomes
Drive integrated planning and working sessions to build project strategy
Develop, execute and manage complex project plans
Determine project approach and provide recommendations to move project decisions forward
Lead project status meetings with partners to align on goals, determine actionable next steps, actively problem solve challenges and drive decisions
Update project plans and communication documents
Gather feedback to ensure projects are progressing on time and meeting expectations
Lead efforts in improving customer and associate experience
Determine feasibility of project requests and recommends approach and prioritization
Additional tasks may be assigned
What Skills You Have
Required
Bachelor's degree or equivalent experience
1-3 years experience in operations, facilities, budgeting, analytics, forecasting or reporting
Strong analytical, planning and organization skills
Advanced decision-making, leadership or communication skills
Excellent knowledge of Excel/PC spreadsheet functionality and Google suites
Strong verbal and written communication skills
Ability to communicate at all levels
Preferred
Proven project management skills with ability to multitask
Ability to work as a part of a team and interact effectively with others
Retail experience or retail operations business acumen
Special Requirements
On-call responsibility and flexible schedule as needed to support business operations
Travel
