Full Time Leasing Agent - Central West End

Description

 The Fairmont/Monticello Apartments consist of 139 units and is located in the fashionable Central West End, and surrounded by a wonderous assortment of shops and restaurants.  We are looking for energetic and motivated individuals with leasing experience.  Working hours will be weekdays between the hours of 9:00 a.m. and 6:00 p.m.

General responsibilities and duties are as follows: 

• Greets and welcomes all visitors, residents and prospective residents.
• Answers telephone and email inquiries.
• Frequently shops competition (at least monthly) to improve sales technique and gain awareness of market comparables.
• Weekly outreach marketing to local businesses, preferred employers, etc. to establish and maintain positive relationships for referrals.
• Responsible for compiling and maintaining database of market comparables.
• Responsible for utilizing social media advertising
• Responsible for daily data entry of all leads (phone calls, e-mails and visits) and marketing sources.
• Responsible for conducting daily follow up with prospects.
• Responsible for daily inspection of display unit and or “show” apartments, amenities and the “leasing lane”. Promptly freshens as needed and reports any needed concerns or repairs needed.
• Exhibits a positive customer service attitude and represents the community and company well.
• Emphasizes features, benefits, and positive lifestyle rewards of the community.
• Carefully conducts application verification process to ensure qualified applicants and submits to manager for approval.
• Inspects rented unit and checks keys well in advance of move in date.
• Prepares lease agreement. Collects initial fees and assists resident throughout move in process.
• Prepares and processes lease renewals and required paperwork for the renewal.
• Data entry of service requests, application information, market surveys, etc.
• Performs any additional duties assigned by Manager or Area/Regional Supervisor.

Requirements

Applicants must have a high school diploma or GED with prior leasing experience or 3-5 years of customer service experience,  

This position requires excellent customer service and communication skills. 

Candidate must have valid driver's license and automobile insurance

In addition, the following competencies are desired:

• Resident Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
• Written and E-mail Communication - Writes clearly, informatively, and professionally at all times; edits work for spelling and grammar.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Completes work promptly; Strives to increase occupancy.
• Safety and Security—Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities and appointments are covered when absent; Prepared and ready for appointments.
• Initiative - Asks for and offers help when needed.