What are the responsibilities and job description for the Desktop Support Specialist position at Koley Jessen P.C., L.L.O.?
Koley Jessen is a dynamic law firm powered by highly-talented people. We are seeking a reliable and driven Desktop Support Specialist to join our growing firm. Our collaborative culture drives our ability to provide over-the-top service. Our investment in one another fuels our success and ensures that Koley Jessen will always be a great place to work and to grow professionally.
Accountabilities
Koley Jessen is actively seeking a qualified Desktop Support Specialist to join our dynamic and reputable organization. In this role, you will be responsible for implementing, maintaining, and supporting innovative information technology systems. This includes but is not limited to hardware and software set up, equipment maintenance, user account creation, local group policies, and help desk support.
The primary accountabilities of the role include :
- Help Desk Support including logging of all requests, status, and actions taken to resolve issues.
- New user account setup including documentation.
- Installation and maintenance of hardware and software including desktops / laptops, printers, scanners, intrusion detection systems, operating systems, productivity software suite, and other Firm software applications.
- Desktop / laptop patch management and compliance.
- Maintain desktop / laptop hardware and peripherals inventory in appropriate tracking systems.
- Ensure and demonstrate compliance requirements with company policy and procedure while consistently maintaining appropriate levels of technological services.
Qualifications
Required
Preferred
Koley Jessen offers competitive salary, excellent benefits including 401(k) with Firm contribution, and the opportunity for professional development and progression. Explore the opportunities of a career at Koley Jessen and energize your future. Contact us today!
