What are the responsibilities and job description for the Hotel Front Desk Agent position at Kompose Hotel?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. The Front Desk Agent will play a vital role in enhancing guest satisfaction and managing front desk operations.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve any issues or complaints promptly to ensure a positive experience.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed, demonstrating excellent phone etiquette.
- Assist with night audit duties as required, ensuring accurate financial reporting at the end of each day.
- Collaborate with other departments to ensure seamless guest services and address any special requests or needs.
- Maintain a clean and organized front desk area, adhering to hospitality management standards.
Experience
- Previous experience in customer service or guest relations is preferred.
- Familiarity with hotel management systems is a plus.
- Strong understanding of front desk operations within the hospitality industry is desirable.
- Excellent communication skills and a friendly demeanor are essential for effective guest interactions.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $18
