What are the responsibilities and job description for the Hotel Front Desk Agent position at Kompose Hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest relations, handling inquiries, and facilitating a seamless check-in and check-out process. If you have a passion for hospitality and possess strong communication skills, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications accurately.
- Provide information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Conduct night audits as required to maintain accurate financial records.
- Maintain an organized front desk area and manage phone systems effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Assist in managing guest relations by fostering positive interactions.
Qualifications
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in phone etiquette and handling multi-line phone systems.
- Ability to communicate effectively in English; multilingual abilities are a plus.
- Familiarity with guest services operations within the hotel industry.
- Attention to detail with strong organizational skills.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude with the ability to work well under pressure.
Join our team as a Front Desk Agent where your contributions will make a difference in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Ability to Relocate:
- Sarasota, FL 34234: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
