What are the responsibilities and job description for the Server Assistant position at Kona Grill - Gilbert?
The Service Assistant’s primary function is supporting the mission of “Making Every Experience Exceptional” by helping the Service team to deliver and maintain high quality standards of customer service that leaves each guest coming back again and again.
Key Responsibilities (but not limited to):
- Guest first focus, delivering exceptional guest service is a top-priority.
- Teamwork, time management, multitasking, and menu knowledge
- Providing the highest quality of service to the customer
- When running food, views all items on the ticket to guarantee accuracy, disperse food in accordance with the assigned seat numbers.
- Can assist with any questions and maintain table standards.
- Clears and reset tables, including pre-bussing, in a friendly and fast manner.
Job Requirements
- Able to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner
- Ability to deal with multiple tasks effectively and establish priorities
- Ability to communicate effectively, including the ability to speak and write in English
- Ability to exert a well-paced mobility for periods up to 8 hours all the while maintaining a fun and positive attitude
The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies)
- Medical
- Dental
- Vision
- Group Life and Disability
- Group Accident Insurance
- Group Hospital Indemnity Insurance
- Group Critical Illness Insurance
The company offer the following benefits to all employees regardless of position or status
- Employee Assistance Program (EAP)
- Dependent Care Benefit
- Employee Dining Discounts and/or complementary meals onsite
- Traditional and Roth 401K Plan
- Commuter Benefits
- Paid Sick Time Off
This organization participates in E-Verify
Esta organización participa en E-VerifyWhy Join Our Team?
- Comprehensive Benefits Package
- Medical, Dental, and Vision Insurance
- Group Life and Disability Insurance
- Group Accident, Hospital Indemnity, and Critical Illness Insurance
- Traditional and Roth 401(k) Plan
- Exclusive Perks & Growth Opportunities
- Employee Dining Discounts and/or Complimentary Onsite Meals
- Career Development & Limitless Growth Opportunities
- If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
- Employee Assistance Program (EAP)
- Commuter and Dependent Care Benefits
What You’ll Do
As a Server Assistant, you will be a key player in delivering exceptional guest experience by providing seamless support to the server team. Your mission is to ensure tables are properly set, cleared, and maintained, while anticipating guest needs and assisting in a high-energy, high-volume dining environment.
Key Responsibilities
- Assist servers by clearing and resetting tables quickly and efficiently
- Deliver water, bread service, and condiments to guests as needed
- Anticipate guest needs and provide outstanding, proactive hospitality
- Maintain a clean and organized dining area, including service stations and floor areas
- Ensure table settings are clean, polished, and properly arranged before seating new guests
- Assist with food running when necessary, ensuring accuracy and proper presentation
- Work closely with servers, bartenders, and food runners to maintain smooth service flow
- Follow restaurant safety and sanitation protocols, ensuring compliance with health department regulations
- Support the overall guest experience by being professional, friendly, and attentive
- Execute tasks assigned by FOH Leadership with enthusiasm and efficiency
What We’re Looking For
- Previous experience as a Server Assistant, Busser, or similar role preferred but not required
- Ability to work efficiently in a fast-paced, high-volume environment
- Strong attention to detail and commitment to maintaining cleanliness and organization
- Willingness to support the team and contribute to an exceptional dining experience
- Must be able to stand for extended periods and lift to 50 lbs.
- Availability to work nights, weekends, and holidays
- Positive attitude, strong work ethic, and a team-first mentality
Why THE ONE GROUP is Your Next Career Move
This is more than a job—it’s a career opportunity with
limitless potential in an expanding global brand. If you’re ready to take the
next step in your hospitality career, apply today and join us in delivering an
unmatched dining experience!
