IIM Client Engagement Manager

• Single point-of-contact for the overall Program related to Enterprise Clients.
• Consolidated status reporting when multiple projects are involved.
• Responsible for all cross-agency or department communications.
• Overall Pipeline consolidation and reporting
• Management of Program renewals and amendments
• Assist with software licensing management for all in-flight and existing solution implementations.
• Konica Minolta IIM Experience Delivery

• Ensure Sales, Implementation and Support are kept current on any new developments or requirements related to the Program.
• Keep master opportunity list and ensure KMBS leadership understand future resource requirements and any potential roadblocks.
• Escalation point for all Program related issues, as well as issues involving IT or multiple agencies.
• Participate in all project Kickoff meetings and post go-live reviews.
• Track and report on all metric and KPIs required for the Program.

• Customer Retention
• Client Experience Escalations and Communication

• Serve as a trusted advisor for clients, and an internal advocate for their needs and requests.
• Reference data and analytic tools to assist in the proactive support provided to clients.
• Expose potential account growth opportunities and provide the Account Manager the information to drive revenue generation.
• Review, consolidation and reporting of outstanding support issues at the.Program-level (non-agency or department.
• Executive Sponsor engagement/communication during projects.

• Client Licensing Alignment with Active Contracts
• Responsible for the coordination with the Software Development Companies and extending the SDC’s relationship and support to the client under the terms of the overall Program.
• Develop and maintain a working expert level knowledge on product offerings, customer use cases, best practices, and legal considerations.
• Other duties, as assigned by Management.

• Ability to work in a fluid and changing environment
• Passionate about delivering value, customer satisfaction, and service mentality
• High aptitude and understanding of technology
• Self-starter and ability to thrive in a fast-paced environment
• Previous experience managing or participating in enterprise-level projects
• Strong organization and prioritization skills
• High level of integrity and follow throughfollow-through
• Strong leadership skills and ability to mentor others
• Solid non-technical product knowledge
• Strong communication skills – ability to deliver good news and bad

Physical Requirements

• Job duties require minimal travel, as assigned and/or necessary.
• Required job duties are sedentary and normally performed in a climate-controlled office environment or a remote work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all functions, physical demands and skills required of personnel so classified.

• Four-year college degree or satisfactory completion of a business curriculum from an accredited school and/or equivalent work experience
• 10 years of experience in a customer-facing role; i.e. customer support, account management, consulting, etc.
• 10 years of experience in ECM or a related industry
• 5 years of Intelligent Automation experience
• 10 years of experience providing solutions relating to business process improvement
• Experience servicing internal and external customers
• Experience working with external vendors/ partners
• Previous experience within Hyland Software solutions
• Prior program management experience

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.